Chaitanya Kulkarni Email & Phone Number

● Created & implemented a new Support Model for 2 Product Tiers in the organization’s Kubernetes offering.● Led user engagement to determine Kubernetes and Cloud use cases to drive Product adoption.● Review metrics and determine usage trends. Connect with end users to help them with technical issues they runinto while using the Kubernetes product.● Planning and executing a Kubernetes technical training plan for one of our largest technology partners.

1. Revised and led the Incident Management Process across the organization with an added focus on Blameless Postmortems resulting in a 40% drop in Incident numbers.2. Participate in monthly On-Call Incident Manager Rotations. -Lead cross-functional co-ordination during P0 Incidents to drive them to a speedy resolution. -Facilitate Postmortem Analysis and ensure the lessons learnt are documented. -Review and deliver Root Cause Analysis to the Customers within the prescribed SLA3. Spearheaded the initiative to upgrade around 50 Enterprise customers to latest (n) or (n-2) versions thereby reducing version sprawl by 50% in a year. -Meet with Account stakeholders at a regular frequency to address any operational concerns about the upgrade. -Work with the customer's technical teams to ensure that all pre-requisites are met. -Co-ordinate Upgrade scheduling with the DevOps teams and track any open items related to Upgrade incidents. -Ensure the Upgrade process is completed successfully and perform retrospectives with the Customer teams as necessary.4. Own 2 accounts with weekly/biweekly engagement to discuss open tickets and operational concerns if any.5. Perform periodic technical reviews and work with the customer to proactively address any findings.6. Channel customer feedback to the Product and Engineering teams and act as a Customer Advocate within the Organization.7. Perform the Change Manager responsibilities. -Sign of on critical Customer and Internal Software and Infrastructure changes. -Perform impact analysis to ensure correctness of the change and to minimize downtime.

Austin

Analyze and troubleshoot virtual machines, clusters, networking, storage and other OpenStack Cloud and Kubernetes componentsCommunicate with customers over phone, Email, and video conference to resolve Production issues.Contributed ~70 Technical articles to the Knowledge Base.Maintained a 100% Customer Satisfaction Rating and SLA compliance.

Greater Boston Area

1: Responsible for the MOC helpdesk which solves technical issues associated with launching instances, creating clusters, OpenStack networking and other issues that users may face while using a public cloud.2: Wrote articles for the MOC knowledge base which documented how to fully utilize the capacity of the cloud.3: Trained on software configuration & systems management tools like Puppet and Foreman to implement PXE booting and Puppet module management.4: Assisted in scaling up capacity and setup persistent NFS storage for the Red Hat OpenShift platform.5: Using Red Hat Cloudforms to monitor the health of the OpenShift deployment.6 : Working on creating and testing Docker containers to test GPUs enabled nodes on OpenShift.

Boston University

Course Name: Enterprise Client Server Software DesignDepartment of Electrical and Computer EngineeringResponsibilities1: Reviewed and Evaluated weekly assignments containing code in C# and ASP.NET web application framework.2: Assisted students in understanding and solving their doubts in :- ● Client side technologies like DHTML, CSS, scripting. ● Current and emerging server technologies including ASP.NET 2. ● SQL databases using SQL Server Express. ● Design and implementation of solutions involving database connectivity, session state, security requirements, SSL, and authentication of clients.

Greater Boston Area

Supervise virtual classroom usage in Boston University’s online degree programs and solve technical difficulties encountered in the Adobe LiveConnect classrooms.

Mumbai Area, India

As a Data Analyst and later as a Procurement Analyst at Zycus, I worked on Spend Data categorization and consolidation for several large customers such as TEC and EnPro.Responsibilities included 1. Data Mining.2. Design and execute ETL (Extract, Transfer and Load) jobs using Talend.3. Perform quality and sanctity checks on the data after it gets loaded into an Oracle Database using SQL queries.4. Extract data from DB using SQL developer for reporting and Data Analytics.5. Holding daily Scrums for project updates.6. Complete ownership of client accounts, with minimal involvement of the reporting manager.7. Lead Weekly Client Engagement calls to interact with business customers to understand and document their business processes and requirements, review reports, suggest process improvements 8. Ensure contractual agreements and SLAs are met.9. Handle escalations, co-ordinate with the infrastructure and technical team to upload analyzed data to the Zycus SaaS platform.10. Provide RCA (Root Cause Analysis) and CAPA (Corrective Action-Preventive Action) wherever any issue arose.12. Work with the CSM (Customer Success Manager) to ensure the client is satisfied with the Zycus software solutions.13. Document existing processes, work on internal process improvements in conjunction with the Process Excellence and Governance team.15. Create documentation for knowledge transfers, training of new hires and as a template for further projects.Achievements1. Simplified and streamlined severely complicated data extraction templates for a client cutting down the service cycle from 3 months to a mere 3 weeks.2. Awarded a certificate for successful handling of 3 projects concurrently3. 100% client account renewal rate.4. Zero escalations to the higher management.

Master’S Degree, Computer Engineering

Bachelor’S Degree, Electrical, Electronics And Communications Engineering

Activities and Societies: Model United Nations Years Active: 2010-2015 - Participated in various Model United Nations Conferences which.