Chaitanya Kulkarni Email & Phone Number

• Created & implemented a new Support Model for 2 Product Tiers in the organization’s Kubernetes offering.
• Led user engagement to determine Kubernetes and Cloud use cases to drive Product adoption.
• Review metrics and determine usage trends. Connect with end users to help them with technical issues they runinto while using the Kubernetes product.
• Planning and executing a Kubernetes technical training plan for one of our largest technology partners.

1. Revised and led the Incident Management Process across the organization with an added focus on Blameless Postmortems resulting in a 40% drop in Incident numbers.2. Participate in monthly On-Call Incident Manager Rotations. -Lead cross-functional co-ordination during P0 Incidents to drive them to a speedy resolution. -Facilitate Postmortem Analysis and.

Austin

Analyze and troubleshoot virtual machines, clusters, networking, storage and other OpenStack Cloud and Kubernetes componentsCommunicate with customers over phone, Email, and video conference to resolve Production issues.Contributed ~70 Technical articles to the Knowledge Base.Maintained a 100% Customer Satisfaction Rating and SLA compliance.

Greater Boston Area

1: Responsible for the MOC helpdesk which solves technical issues associated with launching instances, creating clusters, OpenStack networking and other issues that users may face while using a public cloud.2: Wrote articles for the MOC knowledge base which documented how to fully utilize the capacity of the cloud.3: Trained on software configuration &.

Boston University

• Course Name: Enterprise Client Server Software DesignDepartment of Electrical and Computer EngineeringResponsibilities1: Reviewed and Evaluated weekly assignments containing code in C# and ASP.NET web application.
• Client side technologies like DHTML, CSS, scripting.
• Current and emerging server technologies including ASP.NET 2.
• SQL databases using SQL Server Express.
• Design and implementation of solutions involving database connectivity, session state, security requirements, SSL, and authentication of clients.

Greater Boston Area

Supervise virtual classroom usage in Boston University’s online degree programs and solve technical difficulties encountered in the Adobe LiveConnect classrooms.

Mumbai Area, India

As a Data Analyst and later as a Procurement Analyst at Zycus, I worked on Spend Data categorization and consolidation for several large customers such as TEC and EnPro.Responsibilities included 1. Data Mining.2. Design and execute ETL (Extract, Transfer and Load) jobs using Talend.3. Perform quality and sanctity checks on the data after it gets loaded.

Master’S Degree, Computer Engineering

Bachelor’S Degree, Electrical, Electronics And Communications Engineering

Activities and Societies: Model United Nations Years Active: 2010-2015 - Participated in various Model United Nations Conferences which.