Christopher Mcconnell Email & Phone Number

Pittsburgh, Pennsylvania, United States

Pittsburgh, Pennsylvania, United States

Pittsburgh, Pennsylvania, United States

• Provided hardware/software/desktop support and training to contracted Financial Professionals and peers within the Lincoln Financial Advisors (LFA) branch of Lincoln Financial Group in the Pittsburgh, PA and Cleveland.
• Ability to speak to technical and non-technical peers regardless of skill level or age. 100% success rate when routinely faced with training of non-technical users in current technologies.
• Consistently met quotas to support at least six documented incidents per day - 100% of the time.
• Saved the Monroeville LFA office close to $5000.00 when a vendor’s engineer explained that the security Doors system could not be salvaged, and a new system should be purchased. Corrected this by fashioning an ethernet.

Remote

• Worked with in-house associates and on-site clients around the country to install and configure server and desktop hardware, operating systems, database applications and associated databases/schemas; JBoss/Wildfly.
• Implemented a mobile wireless training lab consisting of an Oracle database and application server as well as several clients configured with proprietary DSI software to be utilized on-site when training new customers.
• Primary expert for the installation and configuration of Oracle and/or MS SQL Server database and client software, Digital Solutions Application software (both PowerBuilder and Java versions), and also DSI Imaging.

Independently contracted to aid in supporting customer queries and internal product testing for the Aji line of iPad/iPhone/iPod Touch apps - most notably, the iAnnotate app for Apple's iPad.

I started with Sheetz in June of 1999 as a Support technician and shortly thereafter moved into a supervisory role within the support department. After more than five years within that very support department, I managed to procure a move into a strictly technical role as a Computer Technician II for the Sheetz Distribution Center. I held that position.