Advise clients, business developers, and executives on simulation integrations. Coordinate pre-sales technical activities with Customer Support department. Conduct product demonstrations and prepare technical presentations. Organize and prepare demonstration systems.

* Conducted in-depth client service analysis for Sales teams* Developed and maintained ERP systems integrations in support of key business processes* Designed and distributed service analytics reports for management action* Provided expert review of complex client technical service requirements* Reviewed and correlated client contractual service requirements to business process applications* Guided team member's professional development* Provided tailored technical sales support services to executive and sales teamsTools included Power BI, NetSuite, Jira, Slack, and node.js-based integrations.

Provide expert-level engineering review and escalated support for VBS training and simulation users. Coordinate content creation in support of business development, and review capabilities requirements. Analyze prospective business opportunities for technical solutions. Deliver engineering support for business development leadership.

* Managed global network architecture for multiple offices.* Coordinated virtualization of existing services, and infrastructure design for services expansion.* Designed IT portion of facility remodel and expansion project.* Provided trade show operations logistics and product demonstrations.* Developed additional simulation system training content and rapid-development projects including ISR platform trainer, and multi-channel helicopter station.

* Designed and implemented network architecture for multiple global offices with WAN services* Deployed multiple internal and external applications, including user account management, replicated file servers, project and issue tracking systems, documentation applications, and database servers.* Specified requirements, designed the system, solicited vendors, and deployed whole-office networks in Australia, Czech Republic, and the United States.* Developed additional simulation system training content and rapid-development projects including IED control system, courseware template system, and crew-served weapons system trainer demonstrator.* Taught product training courses as needed.* Provided on-site logistics, organization, and demonstration of trade show activities.

* Provided online technical support for VBS1 simulation product.* Maintained multiple web applications for development, support, and operations.* Deployed development infrastructure for internal teams and additional contractor.* Designed initial product content architecture for VBS2 simulation.* Developed software product distribution installer.* Recruited additional team members.

Multiple project contracts:* Call center technical support, tier 1 and 2.* System refresh project contractor* IT logistics for financial services training* Onsite field support for OEM PC vendor* Onsite helpdesk and special projects engineer for leading software vendor