Managed all aspects of the department responsible for end-to-end implementation of allnew customer onboardings, existing customer initiatives, and application upgrades.Reported to the CEO and managed a team of 6 senior staff.Served as the chief technical consultant to potential customers throughout the salesprocess, helping drive YoY revenue growth to an all-time high.

Responsible for managing the company’s overall systems upgrades, covering over 24initiatives and 5000 users. Reported to the Chief Client Officer and managed a staff of over30 team members. Directed projects ranging from $250k to $1M+.Served as a lead technical consultant for new label and upselling opportunities.

Managed the relationship, upselling and implementation of all initiatives for 12-18customers (Combined Net Revenue > $700 billion) with a user base in excess of 2000.Reported to the Head of Account Management and end-to-end trained over a dozen newteam members.

Worked closely with customers to assess their evolving engineering and server needs andprovide suggestions/solutions to ensure those needs were met in the most efficient, costeffective manner

Provided 24x7 desktop & server support for 300+ internal users across 15 locations

Troubleshoot a variety of technical scenarios from a diverse customer base includinghealthcare, retail, and manufacturing

Configured and maintain network devices and workstations for on-site customer base