Clint Monroe Email & Phone Number

• Manage a portfolio of client accounts including commercial and federal agencies
• Adapt current commercial plan offerings for Federal agency
• Provide leadership to managers and senior professional staff across client accounts
• Execute business plans and developed strategy roadmaps for clients
• Identify and resolved complex technical, operational, and organizational problems
• Manage the overall service delivery for client accounts

Remote

• Manage client relationships and contract delivery of outsourcing benefits for multiple large clients.
• Maintain contracted commitments including service levels and standard operating procedures resulting in client satisfaction and deliver change orders within cost targets to achieve revenue growth.
• Plan, manage, and control the day-to-day activities of a team providing operational support for a diverse set of clients.
• Partner with clients to provide product and service solutions, problem resolution and development of new business.
• Manage and develop a team of business analysts to set achievable goals through coaching and feedback.
• Collaborate with internal and external groups to identify business issues and recommend continuous improvement solutions.

• Measured and reported results to provide recommendations and options to the business team.
• Analyzed change request processes to develop and implement solutions leading to improved performance.
• Implemented large scale change control management processes to improve operational efficiency.
• Processed change requests by partnering with the client to outline the scope of requested changes to benefit programs.

• Administered and delivered a diverse array of employee benefit plans with an emphasis on quality and customer service.
• Analyzed data and reports to identify problematic issues and develop recommendations for improvement.
• Adhered to reporting requirements of government regulations, including the Employee Retirement Income Security Act (ERISA).
• Managed the implementation of tools to assist employees and managers in benefits selection and compensation decisions.

Planned, executed, and finalized projects according to strict deadlines and within budget. Acquired resources and coordinated the efforts of team members and third-party contractors in order to deliver project objectives according to contracts and change orders while maintain a high level of overall quality through the projects life cycle.