Christopher Moss Email & Phone Number

Reading, Pennsylvania, United States

• Served as Operations Manager following Bowlero’s purchase of Berks Lanes in 2021 by managing 99% accuracy inventory levels, monitor stock levels, and maintaining vendor accounts for incoming orders at the bar area.
• Entrusted with floor and center management, including food and beverages, amusements, bowling, guest service, loss prevention, and associate well-being through excellent customer service and attentiveness.
• Recruited, hired, and trained a team of 55 employees while scheduling and calendaring hourly center staff.
• Enforced 100% compliance to corporate policies and procedures by overseeing opening, closing, and cash handling for the multi-million-dollar facility to ensure exceptional service, feedback, and issue resolution.

Remote

• Provide White Label help desk support to a nationwide network of MSP’s using active documentation in the Cherwell ticketing system.
• Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues. Excel in asking probing questions and researching, analyzing and rectifying problems.
• Proven success working in high-volume, 24x7 technical call centers. Demonstrated strengths in rapidly diagnosing, troubleshooting and resolving client issues.
• Proficient with administration of Active Directory, Microsoft365, Azure Active Directory that includes onboarding/offboarding users, password resets.

Sinking Spring, Pennsylvania

• Provisioned and secured Virtual Private Servers on multiple cloud providers for a variety of services including Apache Webserver, and multiple database servers.
• Configure and troubleshoot DNS, CDN, and provide technical, billing, and account support for clients.
• Maintained in-house and off-site backups for 10-15 clients over the past 5 years using a variety of backup software and cloud solutions.
• Offered in-depth technical support for small office, home office, and SMB clients, including services such as virus and adware removal, hardware and software troubleshooting, upgrading, and installations.
• Designed and upgraded over 100 websites utilizing various frameworks and languages.
• Conducted SoHo wired and wireless network installations to foster continuous operational efficiency.

Sinking Spring, Pennsylvania

• Achieved 95% customer satisfaction by promptly resolving all customer and employee issues and complaints.
• Ensured 99% accurate cash counts daily alongside strictly adhering to opening and closing procedures.
• Scheduled lane assignments while conducting employee training and leading social media marketing.