With over twenty five years senior IT Management experience working in a commercial and operational business capacity within the technology sector in Ireland. My previous employers include OKI Systems Ireland and Dell Computers were I held the positions of Technical Director and senior Service Delivery Manager respectively. I have established a successful track record in Infrastructure Management, Managed Services, ICT Outsourcing, including the design & preparation of tailored Infrastructure based SLA support contracts for Corporate, Public Sector and SMB clients. Proven track record in people management - specifically technology professionalsImplementation of ICT continuous business improvement plans Preparation & design of SLA driven Infrastructure support contracts for a wide range of clients including Corporate, Public Sector and SMESenior Account ManagementProject ManagementVendor ManagementIssue resolutionThorough understanding of the I.T. industryHighly experienced I.T. Manager working closely with Public Sector, Corporate and SMB clients