Caitlin Murray Email & Phone Number

Cornelius, Nc, Us

Painted Post, New York, United States

Created, managed, and supported hundreds of SQL database tables and troubleshot issues to ensure data accuracy. Worked cross-functionally with various departments to collect data requirements and validate data accuracy with engineers. End-users had data and calculations readily available to them in seconds once testing was complete. Designed new and managed all SSRS and Power BI reports to visualize plant floor performance and metrics. Users can quickly glance at the information and understand how lines are performing in less than 1 minute.Revised and redesigned existing procedures to improve efficiency, optimize query performance, and minimize server resources. Eliminated 60 minutes of procedure processing time in total and identified more than 100 procedures being run that were not needed.Supported plant off-hours to troubleshoot urgent IT issues, resume operations, and reduce downtime in a timely manner. Closed more than 50 production-stopping cases.

Painted Post, Ny

Gathered IT requirements for a new plant being built in China to extend product life for the local plants nearby. Worked alongside plant operators to learn module and application processes, then documented additional technical details for each application. Conducted review meetings with resources from the new plant to answer questions and provide clarification. Saved new plant about 200 hours of research of existing processes.Created Power BI reports for businesses using EtQ and provide visual representation of the data being captured. Discussed requirements with different businesses for new EtQ modules that will make their everyday processes reliable and consistent.Assisted the PeopleSoft Audit and Compliance team to manage the audit process until a new process owner was identified. Built Power BI reports to simplify processes and reduce manual effort for the team by about 50%. Collaborated with appropriate resources to implemented process improvements to complete database environment refreshes in less than 24 hours.

Painted Post, New York

Role while in IT Leadership Development Rotational Program. Joined the project team to implement a new software tool that will control capital spending across the divisions. Coordinated meetings with a variety of team members to ensure work was completed on schedule. Communicated weekly updates and statuses to the project team to keep everyone informed of IT progress. Conducted weekly meetings with the IT team to review open action items and tasks. Managed project to replace out-of-support IT system to a cloud-based system. Collected proper resources for the project team and approximated resource costs. Engaged with the vendor to receive price estimates and project timeline. Created necessary documentation for project initiation.

Painted Post

Role while in IT Leadership Development Rotational Program. Supported manufacturing plant during business hours and after hours to troubleshoot issues and resume IT operation. Joined the on-call rotation after two months and completed five on-call rotations. Closed 56 Priority 2 tickets, 168 incident tickets, and 97 tasks in total. Assisted with Priority 1 cases and rapid responses. Worked with plant and technical teams to ensure follow up meetings were coordinated, and a permanent solution was set in place to avoid repeat incidents.Upgraded Diesel’s legacy intranet to SharePoint to align with the new company standard. Met with each department to help them build their pages with all links critical to production. Developed a communication plan with weekly emails, safety meeting presentations, salary and hourly communication presentations, and lunch and learn presentations for content owners.Collected technical requirements for a new application and worked with application developer to design it. The new application replaced a fully manual process and saved 25 hours of work a month.Worked with business division resource to design a system that collected applications and version numbers for each facility. Designed a Power BI report to display the information and if the sites were following the division standard. Plants could quickly identify the applications that were behind and plan to deploy the latest version available.Organized Lunch & Learn events to prepare employees for document migrations to Box and became the point-of-contact for all Box-related questions.

Corning, Ny

Role while in IT Leadership Development Rotational Program.Facilitated rapid responses with technical teams and vendors to troubleshoot high priority incidents around the world and drive to resolution. Every issue was summarized and communicated with leadership.

Corning, Ny

Role while in IT Leadership Development Rotational Program. Analyzed Service Now ticket data for all calls placed to the IT Service Desk. Identified top issues that callers needed assistance with, including having passwords reset. This lead to a project kick-off to create a new Self Service Password Reset tool.

Corning, Ny

Role while in IT Leadership Development Rotational Program. Responsible for coordinating IT activities in SOX audit and compliance.

Corning, Ny

Worked as a Project Manager with a team to develop a Request for Proposal and document technical requirements for a new ERP system.