Chris Vetrano Email & Phone Number

Nashville, Tn, Us

San Francisco, Ca, Us

In my role leading Customer Experience at Lyft, I spearhead the growth of a global support organization, scaling teams across Support Operations (Riders, Fraud, Trust & Safety, Theft & Loss), Support Services, B2B Support and Voice of Customer functions. Collaborating with Product, Marketing, Operations, and Engineering teams, I developed a multi-year roadmap to improve processes and customer experience, leveraging scalable technologies and automation tools to meet a 10x increase in user demand. I also focus on talent development, leading a high-performing, globally dispersed team, and driving initiatives to increase employee engagement and retention. Additionally, I managed the entire customer lifecycle, fostering strong user engagement and retention through proactive strategies, while building strategic partnerships with stakeholders to align support strategies with broader company goals.

Austin, Texas, Us

Serving as an Advisory Board Member to help shape the strategic direction and business investments for Khoros.

CMENT is full service entertainment brand and management agency, currently working with major brands, events and nationally recognized talent on strategic marketing, digital promotions and social media. - Editorial director and writer for ListenItsVetrano.com, an online entertainment and lifestyle publication that has grabbed the attention of and been shared by celebrity brands that include, including Justin Timberlake, Taylor Swift, Project Runway, Cassadee Pope, Food Network and more.- Host of 'The Gist', a weekly pop culture podcast series that delivers quick takes on everything happening in entertainment, interviews with special and celebrity guests, and retelling the most pivotal moments of pop culture’s past. - Served as Artist Manager for 5 recording artists, including: Joshua Scott Jones, Josiah Leming, RAINING AND OK and others.

Managed daily operations, marketing, business development, sales and revenue, artist relations and editorial content for the online music platform and music-based print publication. Developed a business model to launch the brand in five additional markets each year, capping at 15 markets in 2014. Worked with labels, publicists and management to secure high-profile, relevant artists/acts to feature in editorial content, including The Avett Brothers, Taylor Momsen, Ellie Goulding, Lana Del Rey and many more.

Us

Developed a branding and public relations campaign that included social media, third party-partnership development, and media relations, to grow a local music festival into the largest indie music festival in the western United States.

Met the marketing and public relations needs of our clients on a day-to-day basis, specializing in a variety of projects, including media relations, strategic marketing, sponsorship sales, event marketing, digital and social media, annual promotional campaigns, and media buying.

New York, New York, Us

Worked with the Corporate Director of Marketing on signature events, the launch of corporate wide social networking initiatives, program development for clients, and the development of sponsorship and sales proposals.

Denver, Co, Us

Managed and developed the marketing and public relations for Sage Restaurant Group's first restaurant concept, The Corner Office Restaurant + Martini Bar, which included budgeting, sales, media buying, planning and executing the soft and grand opening, and hiring and training staff.

Providence, Rhode Island, Us

Promoted the University at high-level community, media, political, and cultural events and distributed press releases to position the University in the media.

Bachelor Of Science - Bs, Business Management & Marketing

Bachelor Of Science - Bs, International Business

Diploma, General