Christopher Walsh Email & Phone Number

Dedham, Ma, Us

Boston, Massachusetts, United States

In March of 2024 I was promoted to Associate Product Manager. In my previous role as a Product Specialist I was the Subject Matter Expert and lead for five applications within the suite of products. I analyzed and solved intricate problems and devised / optimized new features for products in coordination with cross-functional Scrum teams. Moreover, I executed necessary modifications to streamline intricate workflows and conduct in-depth customer consultations to comprehend software requirements. I oversee five primary applications utilized by 48,036 active users.key achievements in this tenure includes:• Resolved 115 tickets each month via JIRA ticketing system and leveraging SQL.• Led teams to upgrade 62 customers to the latest software version, utilizing SQL, Python, and JSON scripts.• Onboarded 17 new clients onto the latest software platform, while troubleshooting 1225 tickets specific to bugs.• Designed and executed 9 user import and update scripts for over 20,000 users.

Boston, Massachusetts, United States

In this position, I facilitated smooth operations for 370 active users by resolving Electronic Health Record (EHR) issues within Cerner Millennium applications. I devised and executed customized EHR training programs for various clinical disciplines, including Physicians. Furthermore, I conducted an average of four customized application training sessions on a weekly basis in usage of EHR for streamlined clinical operations.A few of my key accomplishments are mentioned below:• Administered diverse pool of over 400 active PC users through effective utilization of Hyena Active Directory.• Examined generated reports using advanced Excel techniques / composed over 70 queries in SAP business objects.• Spearheaded Virtual Visit rollout plan for patients during pandemic with average of 10 virtual visits per day.• Gathered requirements planned and executed new provider metrics tracking performance for 243 providers.

Westwood, Massachusetts, United States

In this role, I collaborated with developers in Scrum setting using Agile methodologies to test new software iterations. I managed EHR implementations for six multi-facility healthcare organizations. I delivered engaging presentations at two major Marketing and Leadership conferences showcasing product features and benefits.A few of key accomplishments are mentioned below:• Provided active support to 16 healthcare organizations by utilizing MEDITECH 6x and Expanse Electronic Health Records.• Facilitated 35 specialized application training sessions.• Solved average of 94 software issues per month for customers via JIRA ticketing software.• Performed presentations on clinical leadership preparedness programs to hospital executives and providers.• Directed implementation of three software applications for six enterprise customers within 6 to 12 months.Details of my previous experiences include:Mental Health Counselor, Metro-West Medical, Natick, MATherapeutic Mentor, Bay State Community Services, Quincy, MA

High School Diploma

Bachelor Of Science - Bs, Psychology

Schenectady, NY