Cynthia Williams Email & Phone Number

Kirkland, Wa, Us

• Collaborated with cross-functional team in facilitating the deployment of new internal system utilizing Salesforce. • Participated in end-user monthly meetings with company executives to review upcoming implementations, providing stakeholder feedback; preparing presentations and training for office team. • Established and retained strong working relationships with diverse customer base and stakeholders. Acting as a liaison between clients and insurance company, collaborating with multiple internal departments to manage company goals and objectives.• Established and created the development and implementation of guidelines and procedures to improve consistent workflow, communication, and organization; identifying process deficiencies and amending as necessary, improving organizational development and customer satisfaction.• Assumed leadership role; corrected high team member turnover and client loss, identified coaching and client satisfaction opportunities. Leading and supervising staff with resolving routine and complex issues, improving customer retention. • Proactively utilizes marketing data to conduct research on trends and business analysis, sharing new reports with management.

• Performed extensive customer liability analysis and assessments to identify and mitigate gaps of coverage, understanding customer needs for a book of business of over 2,700+ households, in addition to minimizing losses for company. • Collected sensitive data from prospective and existing clients, producing accurate presentations according to company guidelines—generating new business revenue. • Conducted research, evaluating information gathered from customers for completeness to satisfy company memorandums for continued business and accuracy.• Researched and answered consumer inquiries, prepare internal and external correspondence, interpreting coverage’s, forms, billing, and claims—communicating through email and/or telephone.

Bachelor Of Business Administration - Bba, Management

Associates In Business