I am a Seasoned Information Technology Manager and a Solutions Architect with demonstrated excellence in the areas of Solution Design, Software Deployment, Application Development, Operational Support and Maintenance. Experienced in Contact Center and specialization on the Cisco contact center suite of products. I am experienced in development of complex IVR, integration of IVR and CTI with enterprise REST APIs, web-services and databases for intuitive self-service IVRs, agent desktop, automation of recurring tasks. I have also worked on Email and Web Chat and integrated exchange server and self-serve portals.I have worked collaboratively with Cross-Functional and Cross-Cultural Teams for delivering high-valued projects within the delivery timelines and quality parameters. My skills:•Cisco Contact Center Suite•Deployment, Application development & Integration with Enterprise APIs, Web-services, Databases, etc.•Programming languages Java, Python, PowerShell, .Net•SQL Server (TSQL), MySQL, Oracle (PL/SQL)•Solution Design, Deployment and Operations Management