As a professional writer with over ten years of experience across multiple industries, I take pride in producing technical documentation and customer-friendly copy that is informative, intuitive, and engaging. During my time at Brandwatch, an industry-leading B2B social media management platform, I have been responsible for "translating" the complex concepts behind our products into clear, concise explanations — both on the frontend, helping clients troubleshoot their support issues via chat, email and video; and on the backend, building user-friendly how-to guides for our Help Center, auditing and organizing the Support team's internal processes documentation, and working within the ever-evolving landscape of automation and AI to ensure the quality and accuracy of our content. It is my belief that an idea, no matter how innovative, is only as good as we communicate it to be, and there is a critical need in the tech industry for writers who can create compelling customer narratives that anticipate the end user’s questions and needs. Prior to working at Brandwatch, I worked in publishing for several years, valuable experience that honed my editing and copyediting skills, that taught me how to manage my time in the face of tight deadlines, and that allowed me to collaborate with multiple teams, from editorial to marketing to design and more. I've also worked as a tutor, helping K-16 students — including ESL learners — with their creative, academic, and professional writing. I learned from them the importance of adjusting my approach for diverse audiences and of meeting people where they are, a rewarding experience that I have carried with me ever since. Finally, I have published two novels and three short stories for young adults, opportunities that followed the completion of my MFA in Creative Writing and for which I will be forever grateful. For more info on my ongoing creative work, please visit my author website at charlottenicoledavis.com.
