Carolyn Evans ☁️ Email & Phone Number

Fallbrook, CA, US

San Francisco, California, US

San Francisco, California, US

Customer Success Group | Professional Services | Delivery Services | Business Strategy | Business Process ExcellenceOur team guides Salesforce customer business/digital modernization journeys leveraging an optimized lean approach to rapid transformation based on Industry and Salesforce best practices that result in these business outcomes:- A co-created.

San Francisco, California, US

Customer Success Group | Professional Services | Assurance ServicesThe mission of Salesforce Success Cloud Business Transformation is to accelerate our customer's success through digital business transformation and put innovation at the heart of their business. We leverage the Customer Success Platform and cutting edge technology, innovation, strategy and.

New York, NY, US

Silverline is a Salesforce Platinum Cloud Alliance Partner headquartered in New York City with consultants throughout North America. They focus exclusively on the end-to-end deployment of salesforce.com products and powerful third-party apps.Sr. Solution Architect for large clients in Life Sciences and Healthcare designing the functional solution and data.

Tampa, Florida, US

Salesforce Silver Partner headquartered in Tampa, Florida.Designed and built multiple implementations in the real estate, mortgage lender, and distribution industries. Sales Cloud, Service Cloud, Omnichannel, Live Agent, CTI, Reports/Dashboards, Data Integration.

Atlanta, GA, US

• Enterprise Platforms | Marketing, Sales, Service and AnalyticsEngaged as the Salesforce Analytics Lead within a global enterprise's Salesforce Center of Excellence supporting 30+ organizations, 20+ orgs, and over 15K.
• Responsibilities comprise the following roles: Salesforce Administrator, Community Manager, Platform App Builder, Reporting & Dashboards, and Einstein Analytics (Wave) subject matter expert/ solutions architect and.
• Additional responsibilities include designing CoE support strategy, governance, best practices, and engagement processes, and design and implementation of the Salesforce Ecosystem reporting.
• Organize and execute the annual Cox Automotive Salesforce Summit, the largest event of it's kind among Salesforce Premiere+ customers.
• Innovated a solution design for stream-lining internal Salesforce Platform License Management with process automation in SFDC at the enterprise level and as a managed package in all orgs which was accepted and.

Atlanta, GA, US

• Enterprise Platforms | Marketing, Sales & Service - Salesforce.comResponsible for generating and vetting feature ideas, eliciting business and market needs, communicating specifications, guiding development, launching.
• Lead the design/feature prioritization of a new enterprise Salesforce org to support cross-business unit sales strategy and Loyalty/Rewards programs including complex integrations for customer, product and financial.

Roseland, New Jersey, US

• Charged with building out the first BPI team for the GlobalView division of ADP providing payroll and HR services for multi-national clients on one SAP platform. Worked virtually with business and IT SME’s in 42.
• Led improvement projects for Application Support transformation and Problem/Root Cause Analysis process
• Created and facilitated client-facing Rapid Improvement Workshops for IKEA worldwide
• Developed a global service delivery transformation strategy and design for Payroll Operations leveraging Savvion BPMS integrated to SAP for payroll process standardization across 42 countries.

• Independent Contractor:
• Manheim Technology/Sr. Business Analyst
• AXIS Insurance/Lead Business Analyst
• AXIS Insurance/Process Improvement and Transformation Lead
• Manheim Technology/Sr. Technology Process Consultant
• AXIS Insurance/Business Architect and Transformation Lead

Cincinnati, OH, US

• Business Architect and Analyst Role: Current-state business process analysis and future-state end-to-end process design. Designed and created conceptual business, system and functional models by level and phase..
• Business Rules Project—Billing/Claims: Business Rules extraction and technical translation project organizing, normalizing and documenting complex contract billing and claims rules for implementation.
• Business Process Management (BPM) Software Projects: Software RFI/RFP and vendor selection for BPMS with implementation. BPM projects included MS Dynamics ERP and SharePoint integration, claims, and operations process.
• Business Requirements Project: Business Requirements Specifications and project artifacts for $1B utilities contractor holding company to support IT deployment of new ERP system through 25 subsidiaries – document use.
• Business Process Discovery Project: Completed a full BPM architecture model for one large subsidiary of a $1B utilities contracting company to support deployment of a new ERP system; 88 documents, 155 diagrams/models.
• Business Systems Discovery Project: Documented and diagramed current state systems interaction, messaging and data flow for a vehicle auction service including national physical auction sites, online auctions, and all.

Atlanta, Georgia, US

• Charged with enterprise-wide growth and renewal business process analysis project work for ECM and Portal technologies supporting Documentum and Stellent BPM. Produced deliverables such as business cases, project.
• Lead BA on high profile Customer Care project integrating Documentum to existing CRM system handling customer complaints to executive management. Process re-engineering discovery and introduction of new technology led.
• Worked with department support management to re-engineer and document all technical support/help desk workflow and processes to transition to offshore vendor and internal helpdesk.

Atlanta, GA, US

• Lead Process Analyst (Operations Role) responsible for leading Lean Six Sigma, process design and optimization projects. Focused on improving workflow efficiency in cross-functional processes including underwriting.
• Slashed workflow steps by 35% in insurance application submission processing cycle, increasing overall underwriting quote throughput and efficiency over 20%.Lead Business Analyst (IT Role) on iterative Rapid.
• Produced work products from requirements elicitation: workflow analysis, business process modeling, use cases, software requirements; use case, sequence, activity, state diagrams using UML compliant modeling tools.

• Charged with establishing, building and managing an Enterprise Content Management - ECM practice in a VAR organization. Functioned as the internal subject matter expert on ECM, Microsoft SharePoint and CRM offerings.
• Responsible for identifying, cultivating and developing up to $1M worth of software license and professional services projects for ECM solutions within 6 months for imaging, BPM, and collaboration technologies.
• Facilitated design and usability sessions with technical lead, collaborated with vendor SME’s and functioned as Lead Sr. Business Analyst on ECM client projects, a billable role.

• Responsible for sales support functions for IBM and iLumin software business partner.
• Closed 100% of pre-sales activities for ECM, email archiving and SOX compliance software solutions. Installed and configured software at client sites on Wall Street in NYC.
• Implemented and maintained Salesforce CRM for sales, service and marketing functions.

Education record

Education record