Chinedu Nnaji Email & Phone Number

United States

Remote

•Resolved 5000+ tickets for 10 products with a First Contact Resolution (FCR) of 60%, improving customer satisfaction by 25%.•Reduced resolution time by 40% through root cause analysis, test scripts, and expertise, enhancing overall system reliability and achieved a 95% issue resolution rate within SLA by escalating unresolved issues and identifying bugs via Jira.•Developed solutions for customer issues via phone, Zendesk, email, live chat, and web teleconference, increasing support efficiency by 20%.

• Designed well paths and performed anti-collision surveys using Haliburton Compass, reducing drilling errors by 20%.• Developed and submitted daily drilling reports and End of Well Reports with advanced data analysis tools, ensuring a 100% accuracy rate and compliance with NNPC Upstream Investment Services and Department of Petroleum Resources, leading to a 20% increase in regulatory approval speed.• Developed detailed drilling and completion plans for General Well Plans (GWP), improving project management efficiency by 25%.

•Utilized data analytics tools such as Excel, Power BI, and Google Analytics to track and report on key performance indicators (KPIs), providing actionable insights to senior management..•Spearheaded the development and optimization of customer relationship management (CRM) processes

Ogun, Nigeria

•Led a team of 13, increasing member engagement by 50% and annual revenue by 136%.•Achieved the highest industry participation with speakers from Total, Shell, Schneider Electric and Nigeria LNG.•Educated 500+ community members on environmental protection through the Annual HSE Day/Awareness Campaign.•Prepared 150+ students with industry-relevant skills and techniques, resulting in a 60% increase in job placement rates and enhanced employability skills through targeted workshops and mentorship programs.

Lagos, Nigeria

•Assisted in project planning and development of detailed project timelines, ensuring all milestones and deadlines were met.•Prepared and managed project budgets, achieving a 10% cost saving by identifying and eliminating inefficiencies.•Participated in Front End Engineering Design (FEED), contributing to the successful initiation of multiple offshore projects.•Conducted inspections and modifications of ISO diagrams, Piping and Instrumentation Diagrams (P&ID), and Process Flow Diagrams (PFD), ensuring compliance with industry standards and enhancing project accuracy.•Collaborated with cross-functional teams to review and optimize engineering designs.•Supported senior project managers in coordinating offshore project activities, facilitating seamless communication and coordination between onshore and offshore teams.•Utilized project management software tools to track project progress, update stakeholders, and generate comprehensive project status reports.

Rivers, Nigeria

•Conducted comprehensive data analysis on various datasets related to oil and gas operations, providing actionable insights.•Assisted in the bid evaluation process for engineering contracts, ensuring the selection of the most competitive and technically sound proposals.•Acted as a customer service attendant, effectively addressing client inquiries and concerns, which enhanced customer satisfaction and strengthened client relationships.•Collaborated with the engineering team to review and analyse data for oil and gas industry engineering contracts, contributing to the successful negotiation and execution of a high value project•Utilized data analysis tools such as Excel and Python to streamline data processing workflows.•Prepared detailed analytical reports and presentations for senior management, facilitating informed decision-making.•Supported the development and implementation of data-driven strategies to optimise operational performance and achieve business objectives.