Christian Nowzari Email & Phone Number

Vaughan, Ontario, Canada

Led and empowered the QA team to consistently deliver high-quality software solutions for our client, Bell Canada, and their end-users such as the Government of Canada. • Actively participated in review sessions, offering valuable insights and raising concerns to support project objectives • Emphasis placed on improving testing efficiency, reducing defect rates, and shortening project timelines• Provided strong leadership to QA team, cultivating a collaborative and efficient work environment • Mentored team members and facilitated their professional development, fostering skill advancement and growth• Provided constructive feedback and enacted disciplinary measures as needed to uphold accountability and performance • Enforced adherence to client and company policies, maintaining professionalism and compliance with established guidelines• Championed the adoption of the Miipe 360 testing methodology, ensuring consistency and effectiveness in QA processes• Promoted Miipe services and technologies, highlighting their benefits and value to existing and prospective clients• Managed escalations promptly and effectively, ensuring timely resolution and client satisfaction• Delivered precise testing effort estimations for projects, enabling informed decisions to be made on testing strategy, schedule, and resource allocation• Managed workload distribution and backup assignments, ensuring smooth team operations and resource efficiency• Maintained a comprehensive understanding of team projects to provide guidance, support, and execute when needed• Contributed to the recruitment process by participating in interviews, identifying and selecting suitable candidates • Prepared and delivered management reports to internal stakeholders and clients, offering valuable insights and updates on project progress, fostering transparency and trust

750 Lawrence Avenue West, Toronto, On

Personal Banking Products Technology – Credit Cards DepartmentOrchestrated the testing efforts for a spectrum of projects related to credit card products, ranging from small initiatives to large complex enterprise-wide programs, overseeing diverse teams of QA resources located both onshore and offshore • Conducted thorough analysis of requirements, translating them into quality test scenarios to ensure comprehensive coverage• Responsible for the planning, execution and reporting of testing activities across various platforms and teams, ensuring adherence to project timelines and quality standards• Directed the execution of various integrated and functional testing activities (from SIT to E2E); as well provided support to the business during their User Acceptance Testing (UAT), facilitating a smooth testing process and validating the system readiness• Led defect management meetings, fostering collaboration and timely resolution of issues as to maintain project momentum• Communicated QA metrics and testing statuses to stakeholders, offering transparent insights into project progression• Collaborated with external partners and vendors, nurturing productive working relationships to enhance project outcomes• Secured the availability and appropriate configuration of test data with diverse Test Data Management (TDM) teams• Ensured the alignment of the various test environments and leveraged simulation techniques (stubb and Driver) to test application interactions in scenarios where connections were unavailable, ensuring robust system functionality• Utilized Automation to develop regression test suites, enhancing the efficiency and accuracy of software validation in subsequent iterations• Provided QA effort estimations so that informed decision-making and effective project planning could be made for Project Change Requests (PCR) as well as new project being considered as part of the intake process

20 Dundas Street West, 6Th Floor Toronto, On

Distribution Technology - Contact Centre Technology QA/QCCoordinated all testing activities throughout the project lifecycle of moderate to high complexity projects in accordance with CIBC’s Enterprise Testing Methodology (CETM) for various Contact Centre LOB desktop applications and IVRs• Analyzed business requirements meticulously and translated them into high-quality test scenarios to ensure testing coverage• Developed essential QA test artifacts including Scalability/Feasibility Assessments, Gap Analyses, Test Strategies, Execution Plans and Exit Reports, aligning them with project budget, objectives, and timelines• Conducted test document review meetings, skillfully guiding stakeholders through the process and securing their signoffs to ensure strict adherence to entry and exit criteria.• Led End-to-End (E2E) testing activities to validate system integrity and support project objectives effectively• Guided and supported QA analysts to ensure timely creation and execution of test cases• Conducted daily defect meetings with the project team to promptly resolve identified issues as to sustain project momentum• Facilitated the User Acceptance Testing (UAT) by contact center agents at our laboratory, ensuring end-user satisfaction • Conducted root-cause analysis (RCA) on defects to identify underlying causes and implement appropriate corrective actions• Reported project progress on a regular basis to the project team, addressing any risk that might impact project timeline• Actively participated in gating meetings, offering insights to support the projects Go/No Go decisions• Stepped into the QA Manager role as needed, providing direction and coaching to ensure team continuity and effectivenessSelected Accomplishment: Led the successful completion of the “Enterprise Contact Centre Optimization” (ECCO) project Release 1.1, achieving the CIBC Performance Management and Measurement level of “Exceeded expectations” for two consecutive years.

20 Dundas Street West, 6Th Floor Toronto, On

Retail Markets - Telephone Banking Projects TeamRepresenting the Business, planned, coordinated and performed User Acceptance testing (UAT) on telephony (IVR/Call Routing) projects and releases for the CIBC Telephone Banking, Credit Card Products Services and Investors Services Inc. lines of businesses.• Assumed the duties of a Test Coordinator in addition to the responsibilities of a Test Analyst• Participated in document review meetings to understand proposed changes• Performed Suitability (Gap) Analysis on Business Requirements and Design Documents to identify potential issues• Created test scenarios and test cases to ensure the business objectives were met from a quality assurance perspective• Executed manual test cases to validate and verify the functional or non-functional changes were working as required• Reported to the project team on the status of execution and defects/incidents found during executionSelected Accomplishment: Responsible for the testing of Merchant Releases, the functioning of the IVR speech recognition system and the validation of French language translations.

22 Front Street West, 8Th Floor Toronto, On

World Markets – Technology Support Centre (FKA Solution Centre)Provided English/French first-level technical support to internal CIBC clients throughout the organization• Applied technical troubleshooting for various applications in a time-sensitive manner• Generated tickets and managed the escalation process• Implemented follow-ups with the technology teams to rapidly and successfully resolve problemsSelected Accomplishment: Selected to assist CIBC’s telephony team in testing the new Voice Over IP (VoIP) system and the new “Meet Me” conferencing service.

Toronto, Ontario, Canada

Responded to client medical and dental coverage inquiries

Markham, Ontario, Canada

Supervised the customer service/sales team and managed client escalation calls

Richmond Hill, Ontario, Canada

Processed credit card payments and provided sales reports

Toronto, Ontario, Canada

ABC Group/Salflex Polymers • Performed testing of plastic resins and their final products to ensure client requirements were met• Collected data on manufactured plastics for the creation of a client information booklet