Christopher Nugent Email & Phone Number

Mount Evelyn, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Australia

Melbourne, Australia

Christopher served as Lead Consultant for the System Partners Melbourne consulting team. His responsibilities included supporting pre sales engagements, solution architecture, estimation, facilitation of discovery and scoping workshops, and peer review of team members work.

Melbourne, Australia

Christopher served as a Senior Consultant in the Melbourne consulting team working across a diverse range of industries including financial services, government, media, and entertainment. Capable of taking a project from the pre sales stage through to completion, he was able to deploy his skills and knowledge across discovery, blueprint, and build. He also engaged with and managed Salesforce Developers where required.

Melbourne, Australia

Christopher served as Service Delivery Manager with responsibility for the delivery of IT services and solutions across Australia. Whether working from the Australian head office in Richmond, Victoria or in the field at Fulton Hogan sites he works to channel business requests to members of the IT team and ensure the focus is placed on projects and issues most relevant to the company’s strategic priorities.As Service Delivery Manager Christopher was responsible for working directly with… Show more Christopher served as Service Delivery Manager with responsibility for the delivery of IT services and solutions across Australia. Whether working from the Australian head office in Richmond, Victoria or in the field at Fulton Hogan sites he works to channel business requests to members of the IT team and ensure the focus is placed on projects and issues most relevant to the company’s strategic priorities.As Service Delivery Manager Christopher was responsible for working directly with operational staff and management to scope, analyse and coordinate the implementation of both options already in the service catalogue and new solutions as deemed necessary. This often requires collaboration with partner organisations to not only determine the best solution, but to negotiate commercial arrangements in the long term interests of the organisation.The Fulton Hogan IT Group was executing a transformation plan design to create a step change in the quality of service delivered to Fulton Hogan’s operations. Christopher’s primary responsibility within this plan was to formulate and execute a project to design and build a service request management application on the Force.com platform. When complete the application will manage the workload and associated records for all staff within the IT department. Its features include:• Executive summary dashboards• Analytic Reports• Task management• Request and approval processes• Inline collaboration via Chatter• Knowledge managementOther duties included contributing to the formulation of new policies and processes during development, then coordinating their implementation; managing the Australian IT Administration function and the operation of the department’s procurement processes; and monitoring the helpdesk call queue, taking action when the volume and age of tickets exceeds acceptable limits. Show less

Melbourne, Australia

Christopher worked as a Business Systems Analyst within the Fulton Hogan Australia IT Team. While his duties focused on requirements elicitation and analysis, he was also responsible for the technical administration and management of Fulton Hogan’s instance of Salesforce App Cloud. Christopher managed and executed the end to end software development lifecycle for Fulton Hogan Australia. During his time there, Christopher led the development of more than 20 apps built on App Cloud.The… Show more Christopher worked as a Business Systems Analyst within the Fulton Hogan Australia IT Team. While his duties focused on requirements elicitation and analysis, he was also responsible for the technical administration and management of Fulton Hogan’s instance of Salesforce App Cloud. Christopher managed and executed the end to end software development lifecycle for Fulton Hogan Australia. During his time there, Christopher led the development of more than 20 apps built on App Cloud.The small size and makeup of the team necessitated he develop and utilize skills across many areas. These included:• Opportunity identification and validation• Negotiation• Application development and change management• Vendor relationship management• Service Delivery• Project ManagementIn 2011 Christopher was selected as Project Manager for the Case and Action Management system development project, otherwise known as CAMs. Delivered on time and on budget, CAMs exceeded the business’s expectations in relation to how rapid and cost effective development projects can be when based on the Force.com platform. CAMs is now a cornerstone application within Fulton Hogan contributing to the maintenance of Federal Safety Commission accreditation. Show less

Melbourne, Australia

Christopher was employed on a 6 month contract to create and implement the framework with which the ProjectCentre application would be used by Fulton Hogan in Australia. His duties included:• Implementation planning and execution• Staff training• Process mapping• Vendor relationship management• Procedure writing• Progress reporting to the executive

Sydney, Australia

Christopher worked as a primary client-facing Technical Consultant for Nexus Point Solutions clients across Australia, Asia and the Middle East with particular responsibility for client projects located in South Eastern Australia (Victoria, New South Wales, South Australia and Tasmania). He operated exclusively in an unsupervised self-managing capacity working out of both client offices and the Nexus Point Solutions office in Melbourne, Victoria.As a Technical Consultant Christopher was… Show more Christopher worked as a primary client-facing Technical Consultant for Nexus Point Solutions clients across Australia, Asia and the Middle East with particular responsibility for client projects located in South Eastern Australia (Victoria, New South Wales, South Australia and Tasmania). He operated exclusively in an unsupervised self-managing capacity working out of both client offices and the Nexus Point Solutions office in Melbourne, Victoria.As a Technical Consultant Christopher was responsible for working directly with clients to implement and manage the INCITE Project Collaboration platform on major Australian and International construction and engineering projects. His duties included requirement analysis, project estimation and scoping, and stakeholder management. Show less

Melbourne, Australia

Christopher worked in a team that provided application services to John Holland projects through the project life cycle. As a technical lead Christopher was responsible for a set of system deliverables on the INCITE Project Collaboration platform in addition to a set of associated services for all phases of John Holland projects. Key system deliverables included process design and implementation for Design Deliverables, Requests for Information, Design Change Notices/Notifications, Site… Show more Christopher worked in a team that provided application services to John Holland projects through the project life cycle. As a technical lead Christopher was responsible for a set of system deliverables on the INCITE Project Collaboration platform in addition to a set of associated services for all phases of John Holland projects. Key system deliverables included process design and implementation for Design Deliverables, Requests for Information, Design Change Notices/Notifications, Site Instructions, Defects Rectification, Shop Drawings, As Built Drawings, Hold Point Notifications/Releases, Management Systems Documents, Print Orders & other system deliverables for Correspondence Management and Record Keeping. Associated services included delivery of training and materials, diagnosing and reporting of bugs and errors, enhancing user knowledge of the system. Furthermore Christopher undertook project end activities such as establishing archival parameters and configuring the system for archival and extraction of data. Said activities involved daily contact with users at all levels including Project Director for scope management; General Managers for process mapping and implementation; and Document Controllers, Team Leaders, Junior Managers and users for operational issues such as bug and issue resolution. Show less

Bachelor Of Arts, Politics, Media & Communication Studies, International Studies

Victorian Certificate Of Education