Courtney Walter Email & Phone Number

- Participated in the feature planning process for the NetGalley service, specifically publisher-facing features and processes.- Wrote requirements for new features and improvements to the NetGalley site.- Worked closely with the engineering team to guide features through the development process.- Wrote test plans for new features and participated in testing new releases as well as regression testing.- Documented new features and changes to existing features.- Communicated with the full NetGalley team about feature changes, both by email and in live demos.- Participated in testing for the NetGalley Shelf app and provide feedback on the user experience.- Worked with the member and publisher-facing teams to troubleshoot problems as they arrived, identified possible solutions, and created bug cases.

Atlanta, Georgia, United States

- As the Portfolio Operations Lead drove and enabled operational excellence across the Data Products and Services organization to assist in the development of global products and solutions relating to data use- Created and refined processes related to project management tooling (ServiceNow) and actions across the portfolio- Streamlined recruiting and onboarding process for contractors- Built and maintained internal documents to enable effective communications across departments (including intranet sites, project books, and communication strategies)- Created repositories for training documents and videos for ease of use in onboarding and continuing education- Created and maintained standard operating procedures and other process documentation, making those documents easily available to ensure processes are followed- Created opportunities to increase engagement and satisfaction through recognition programs and other employee engagement programs

Atlanta, Georgia, United States

- Participated in the development, application, and adherence of data management policies, standards, processes and procedures across data management- Generated requirements and feedback from product owners and end-users to drive operational, functional, and data quality improvements- Managed the RFP and demo process for selecting a data governance tool- Assisted in defining roles and responsibilities related to data governance and ensured clear accountability for stewardship of the company’s principal information assets- Served as a liaison between Business/Functional areas and technology to ensure that data related business requirements are clearly defined, communicated and well understood- Collaborated with stakeholders in IT (security, risk management, application development), and business functions (HR etc.) on privacy safeguards required in a global data environment- Trained, educated, and created awareness of data governance ensuring adoption and proper usage of tools and technologies- Assisted with the development of DG related training materials- Followed standards, policies, and processes regarding data quality management- Triaged and answered questions regarding Data Governance- Facilitated agile scrum ceremonies and managed backlog in Jira, acting as scrum master/coach in shift to agile way of working- Maintained globally aligned data models- Created and updated objects and attributes- Assisted in research, requirements gathering, definition, and initial design of new schema maps- Created and defined enumerated lists, aligning to global use cases- Advocated the importance of data management, including Data Quality, Data Modeling & Design, Reference & Master Data Management, and Data Storage & Operations for the successful creation and management of data

Atlanta, Georgia

- Designed and instituted a new Smartsheet based project reporting system with work plans, dashboards, and reports included- Maintained project time tracking for project budgeting purposes for all projects in the portfolio- Designed and instituted a Smartsheet project intake process- Maintained Google Site for Enterprise Project Management Office- Created and instituted use of Google site templates for individual project sites- Created and maintained a Google site and process for Business Continuity purposes- Maintained enterprise-wide Contact Finder process- Planned and executed large scale charity event- Streamlined myriad small processes with LEAN methodology- Served as Privacy Analyst and processed requests related to CCPA

Marietta, Georgia

• Created process flows for new and existing projects• Assisted in the design and execution of a Scaling exercise• Updated Excel reports with Pivot Tables to provide ease of use• Helped to evaluate and design new product development plans and deployment schedules• Acted as point-of-contact for large scale projects• Tracked deliverables across multiple projects and assured deadlines were met• Oversaw multiple projects of differing scales from inception/discovery to launch• Gathered and communicated project requirements to stakeholders and developers

Suwanee, Ga

• Assisted in the creation and negotiation of contracts• Assisted in developing a member services department to address ongoing customer issues• Worked with customers to initiate implementation of procurement programs• Provided administrative support to the Executive Vice President of Procurement• Managed calendar of employee time-off requests• Edited and provided design assistance and input for internal newsletter

Marietta, Ga

• Edited emails and blog posts for continuity, flow, and to ensure conciseness• Assisted in the development of a social media calendar and content creation• Wrote and edited training documentation and manuals• Researched and conducted federal, state, and civil background check searches• Input and graded motor vehicle reports• Trained new employees• Assisted other departments with their duties when necessary• Planned and executed events for employee appreciation and engagement

Stuart, Fl

• Planned and executed events attended by over 1,100 water industry professionals with minimal supervision. This included handling signups and payment, working with vendors and hotels, and being on site to assure that problems were handled in a timely, efficient manner• Designed and edited event brochures• Prepared and proofread evaluations for conference attendance• Edited press releases, email campaigns, and newsletters• Created mail-merge templates and oversaw printing, assembly, and delivery of print communications• Provided database management, customer invoicing and collection, and website management• Managed customer relationships and memberships• Instituted, beta-tested, and oversaw the use of an online payment processing system • Created time-management processes for Human Resources• Trained new employees as the company grew• Oversaw temporary staff• Upgraded office technology including hardware and software• Performed IT services

Tallahassee, Fl

• Assisted in planning and executing marketing strategies• Maintained the cash register, processed payments, responsible for end-of-day register balancing• Assisted customers with product selection and purchase decisions• Maintained stocking and inventory• Kept the store organized and maintained presentation to the customer• Responsible for opening and closing the store on time without supervision

Stuart, Fl

• Provided administrative support to President of Total Event & Association Management• Designed and edited event brochures for six non-profit organizations totaling an average of four events per year per organization• Tracked changes and delivery of outbound marketing collateral for multiple brochures simultaneously• Managed new member application process and maintained membership databases for all six organizations with thousands of members each• Answered and assisted customers on six busy phone lines• Prepared and proofread over 100 reports regarding conference attendance and evaluation• Assembled and mailed thousands of membership invoices, proofreading each for accuracy• Compiled and tracked award nominations and announcements• Coordinated event registration and payment• Monitored membership approval and payment of membership fees