At Avèro, we are committed to making government interactions simpler for everyone involved. We believe that technology can play a major role in improving the way public agencies operate internally and in fulfilling the needs of citizens. - Oversee a public sector IT improvement portfolio of over $650K- Manage project budgets, schedules, resources, and tasks- Provide advisory services in addition to system consultation for public sector clients - Facilitated discovery, recommendations development, $300K scope line item build out, and a sales presentation for follow-on work with an existing client - Developed all materials for and facilitated staff system training for 200+ timekeeper managers for a county client- Built & deployed an improved website for a city's permitting department using OpenCities - Collaborate closely with subject matter experts and vendor teams- I work on-site with my clients for enhanced client relationship- Current clients in this role: HRIS implementation for a county, process optimization for a municipality, and permitting software enhancement for a municipality - Deliverables include Project Status Reports, Quick Reference Guides, Discovery Questionnaire, and Needs Assessment report, Project Schedule, Project Work Plan

- I accepted this promotion towards the beginning of February 2024 and spent the month preparing to take over as Project Manager for two of the clients I worked with as a BA. - Preparation included training in high-level aspects of project management, including budget, resource, and risk management, project communication, and client success- Current clients in this role: ERP assessment, selection, and implementation for a municipality

- First touch on all client documentation & dedicated BA present for all client calls and interactions - Facilitated Current State and Future Visioning sessions, ERP UAT, requirements validation, and weekly status reports- Projects in this role include system selection for a law enforcement agency, ERP selection & implementation for a transit authority, HRIS implementation for a county, and permitting process optimization for a municipality- Deliverables include Project Work Plans, Status Reports, Discovery Questionnaire, Needs Assessment, Requirements Traceability Matrix, and RFP Scope- Implemented Workzone, a project management software, for Avèro. This effort included conducting internal discovery, system implementation, staff training, and weekly status calls with company leadership.

Part-time. Assisting with instrument sales and rentals. Clients are mostly public and private schools in Knoxville, TN. - Maintain inventory integrity and availability- Manage and nurture relationships with local client base to facilitate sales- Monthly travel to upgrade instrument inventory

- Ensure smooth operation of department, from events to shop & bar management- Implement sustainable workflows for department efficiency in scheduling, communication, and resource management- Facilitate valuable partnerships across Knoxville, including internal initiatives and educational collaborations- Champion the modernization of outdated departmental policies to increase revenue

Part-time work, start-up. Company shuttered in July 2023. - Conducted in-depth review of program responses - Efficiently corrected errors and discrepancies in program data- Documented and applied new preferences as necessary

Enjoyed this role and this company immensely. Left to spend time fixing up new home, celebrate getting married, and help Visitor Services team at Ijams Nature Center. - Identified prospective regional clients in the commercial sector, using strategic research and lead generation techniques - Executed effective cold outreach strategies to build relationships with potential clients - Enjoyed the dynamic, collaborative nature of a fast-growing tech sales team

- Specialized in cold outreach with new, self-sourced business prospects- Customized proprietary platform to meet unique client requirements- Fostered post-sales client relationships to ensure continued client engagement- Hit all available sales bonuses and helped train new hires on one-call-close

- Managed inbound sales - Tailored high-end luxury resort reservations to meet individual client needs- Efficiently used SalesForce and Microsoft Office Suite to boost reservations and lead my team in daily sales

First role! Defining time of life. - Determined: worked through every Front of House role- High EQ: built and retained special relationships with team members and customers