Christopher Rodriguez Email & Phone Number

Charlotte, North Carolina, United States

Greater Chicago Area

I create sculptures from many materials, especially limestone, marble, soapstone, and alabaster. Finding beauty in discarded and found objects is a passion of mine and I use this passion to repurpose these items into works of art and whimsy.

Central

Orland Park, Illinois, United States

Buffalo Grove, Illinois

-One of four national trainers responsible for facilitation of the Audi Brand Experience (Audi of America's brand orientation for all customer facing dealership employees)- Assigned 8 dealerships across Central US to ensure up to date certification and continuous coaching on existing and future products.- Worked on certification project to evaluate customer facing Sales and After-sales roles and provided coaching for improvement.- Worked on several product launch experiences domestically and internationally to demonstrate new vehicles and technology with select dealership employees.- Managed learning center facility including assistance with scheduling meals and ensuring availability of amenities and supplies.-Managed Fleet of training vehicles including model specific knowledge, scheduled maintenance, and detailing of assets.- Assisted in the development and piloting of new content and courses.- ATD Certified Master Trainer

Greater Chicago Area

-Managed the guest’s perception of service by strategizing with other operations managers by implementing new procedures for service.- Assess existing procedures to improve gaps in service and culture. Create new standard operating policies based on trending issues throughout the hotel. -Training new and existing employees on new initiatives to create a stronger culture of five star service.- Managing all reviews and comments from internal and external outlets, including all forms of public social media as well as internal surveys. -Improve interdepartmental relationships to foster a stronger team environment.

Greater Chicago Area

-Manage all reservations and dining configurations while maintaining luxury standards throughout the restaurant. -Coach employees to become more aware of customer expectations and needs by utilizing hotel techniques such as sensory awareness, name usage, and the “10-5” rule. -Directly manage the Host team. -Build local awareness by managing social media sites, developing new relationships with the hospitality community, and maintain existing network of hospitality professionals.

Audi Of America

-Facilitate two-day customer experience workshops for groups of up to 20 automotive industry professionals. -Help develop individual action plans to improve experiences. -On-site visits to luxury dealerships to provide coaching on individual behaviors as well as environmental improvements.

Chicago, Illinois, United States

-Maintain Five Star standards in accordance with Forbes and Mobil requirements.- Develop strategies to better service guests in a luxury hotel environment. -Fulfill requests of all internal and external guests, including transient, business, and Exclusive Resorts members.- Maintainrelationships with various vendors, restaurants, nightclubs, and entertainment companies in order to better service guests.- Develop training itineraries for incoming and existing associates to improve the guest experience. -Following up with guests after completion of service to ensure satisfaction.

Chicago, Illinois, United States

-Responsible for developing concierge desk in newly opened property by building a database of services, securing vendors, and developing standard operating procedures. -Directly responsible for enhancing the experiences of guests by recommending and reserving various services. -Providing personalized execution of requests and expectations of guests before, during, and after their experiences.

Chicago, Illinois, United States

-Directly responsible for managing and coaching Talent in the roles of Door Ambassador (doormen), Welcome Ambassador (bellmen), and Concierge, as well as ensuring an enjoyable and welcoming experience for all guests of hotel Livingroom (lobby). -Maintaining all brand standards of décor, ambiance, and appearance of the Livingroom and the Talent. -Directly assisting guests with numerous complaints and expectations of the hotel, as well as assisting in creating solutions to improve guest experience. -Worked with colleagues to determine improvement and recovery situations and ideas, and trained Talent to implement new tools and programs. -Created new brand standards for guest recognition.

Psychology

Education record

Activities and Societies: ATD Master Trainer

Psychology