Coby Holm Email & Phone Number

Greater Salt Lake City Area

Draper, Utah

• Led coordination with product managers, technical project managers, and subject matter experts to both determine and create best practice implementation documentation for three new products and update them throughout product life-cycle.• Shadowed seasoned consultants and learned best practice processes, professional soft skills, and project management skills necessary for client engagements.• Gained long term practical experience in corporate SaaS development, implementation, and management environment through exposure to business functions and processes.• Researched, developed, tested, and implemented DLP Smart-IDs for 28+ EU member nation’s passport/ID numbers to ensure clients were in compliance with new GDPR rules.• Assisted PS Director in locating, measuring, and fixing process inefficiencies in order to scale non-linearly with sales.• Systematically analyzed system logs to locate cloud mail sync glitches on customer systems.• Completed time sensitive client security tasks for the Professional Services organization as requested.• Provisioned cloud virtual machine lab environments to test various configurations and policies.• Helped locate under-deployed accounts to facilitate remediation.• Researched, updated, and published new on-boarding lab documents for training new consultants.

Salt Lake City, Utah

• Maintained timely and professional communication with thirty clients.• Administered front and back end updates and fixes to client ecommerce websites when needed.• Assisted senior web developers and COO in routine maintenance and tasks.

Tooele, Ut

• Hired, trained, scheduled, and supervised part-time ticketing and registration staff.• Performed registrar duties for all events• Fulfilled ticket sales via mail, electronic tickets, and walk up for more than 15,000 orders eachyear.• Promoted values of Stewardship and Accountability with ticketing staff. Ensuring guests havea positive experience at the facility.• Coordinated with security and operations departments to determine operating procedures foreach event.• Conducted ticketing and registration operations for major and minor events.• Oversaw databases of past and present participants and spectators.• Accounted for and deposited sales revenue from multiple systems after each event.