Coby Holm Email & Phone Number

Greater Salt Lake City Area

Draper, Utah

• Led coordination with product managers, technical project managers, and subject matter experts to both determine and create best practice implementation documentation for three new products and update them throughout.
• Shadowed seasoned consultants and learned best practice processes, professional soft skills, and project management skills necessary for client engagements.
• Gained long term practical experience in corporate SaaS development, implementation, and management environment through exposure to business functions and processes.
• Researched, developed, tested, and implemented DLP Smart-IDs for 28+ EU member nation’s passport/ID numbers to ensure clients were in compliance with new GDPR rules.
• Assisted PS Director in locating, measuring, and fixing process inefficiencies in order to scale non-linearly with sales.
• Systematically analyzed system logs to locate cloud mail sync glitches on customer systems.

Salt Lake City, Utah

• Maintained timely and professional communication with thirty clients.
• Administered front and back end updates and fixes to client ecommerce websites when needed.
• Assisted senior web developers and COO in routine maintenance and tasks.

Tooele, UT

• Hired, trained, scheduled, and supervised part-time ticketing and registration staff.
• Performed registrar duties for all events
• Fulfilled ticket sales via mail, electronic tickets, and walk up for more than 15,000 orders eachyear.
• Promoted values of Stewardship and Accountability with ticketing staff. Ensuring guests havea positive experience at the facility.
• Coordinated with security and operations departments to determine operating procedures foreach event.
• Conducted ticketing and registration operations for major and minor events.