Sandy Cochran Email & Phone Number

Fort Collins, Co, Us

Fort Collins, Colorado, United States

Fort Collins, Colorado, United States

Reviewed commercial loan applications for accuracy, completeness, and potential fraud. Ongoing verbal and written communication with vendors, brokers, applicants, and internal customers to ensure timely processing in accordance with all state and federal laws.

Estes Park, Colorado, United States

Schedule management and support of five C-level executives including meetings, travel, and appointments.Close coordination with Estes Park Health Department non-profit to ensure continued support of hospital operations.• Prepared, lead, and reported on monthly public meetings via GoToMeeting• Managed communication with public and business contacts, consistently responding in a timely andprofessional manner to build respectful and sound relationships• Managed review of job postings and candidate competencies for applicants through company website andindustry-specific job boards

Fort Collins, Colorado, United States

Administrative support of physician onboarding and credentialing with a rapidly growing radiology firm in Northern Colorado. Detailed review of ongoing physician credentialing documents for hospitals and clinics throughout Colorado, Nebraska, and Wyoming. Further administrative and office support as needed.• Design and distribution of custom PDF forms• Update and management of professional information for 30 radiologists serving 15 hospitals and clinics in three states• Contract review for continuity through successive amendments and addendums• Assist patients with billing and payment inquiries

Severance, Co

Office and administrative support for a rapidly growing international oil and gas well testing company withoperations throughout Northern Colorado. Constantly adapt and innovate to support growth while ensuringexisting customer satisfaction. Regular coordination with affiliate company representatives in Grande Prairie,Canada.• Prepare, reconcile, and submit for payment weekly invoices to customers• Oversee day-to-day spending and employee timesheets• Daily management of accounts payable POs, invoices, and payments• End of month audit of accounts payable, accounts receivable, and operational KPIs including hours workedand safety reports

Boulder, Co

Site Administrator for Boulder, Colorado office supporting 5 director level and 25 manager level personnel.• Final approval of all business expenses via SAP Concur for all onsite personnel.• Troubleshoot software and hardware related issues both in person and remotely when help desk technicians are unavailable to maintain business operations • Weekly coordination with Site Security Manager to implement safety and security protocol and address potential weaknesses• Actively participate in monthly meetings with Customer Support team to ensure customers’ needs are fully addressed and coordinate activities between Business Development and Customer Support departments• Prepare & present weekly meetings to review new business prospects and maintain forward momentum on existing business• Manage schedules, arrange appointments, travel, meetings, and conference calls for executive and director level personnel• Provide backup coverage for front desk receptionist in a secure facility

Loveland, Colorado

Program analysis and support of DHS Program Team, including Director of Operations.• Production analytics and revenue forecasting.• Preparation of monthly, semi-annual, and annual reports to federal customers.• Coordination between DHS Program Team, Human Resources, Security, Training departments and individual investigators & supervisors.• Coordination of data presentation & reporting. • Additional support of DHS Team as needed.

Loveland, Colorado

Support of Project Management team in addition to my daily responsibilities. These responsibilities include requirements gathering, supervision of beta testing groups, and reporting to executive sponsors. Specific projects are outlined in the Accomplishments section below.

Fort Collins, Colorado

Improved team operations by finding and removing inefficiencies and consolidating tools. Cross-functional coordination between teams including E-commerce, Distribution, Supply Chain, Quality Assurance, Finance, and IT to quickly implement adaptive solutions and reduce waste.• Provided technical direction and systems knowledge for 200+ front line agents• Ensured a smooth integration of separate OtterBox and LifeProof customer service teams, brands, and operation as these two brands merged in 2013 and 2014• Quickly addressed diverse and urgent problems while building effective systems to reduce future emergencies• Artfully shifted focus between countless tasks throughout the day while maintaining forward progress on larger projects• Assisted escalated customers to a swift resolution to their problems

Fort Collins, Colorado Area

This entry-level position allowed me to bring innovation and efficiency to the Customer Service team within OtterBox. Here I Handled hundreds of customer inquiries every day per day via phone and web with a focus on empathy and support. In addition, I Processed warranty requests and sales efficiently with an eye to keeping overhead costs to a minimum.

Fort Collins, Colorado

Coordinated all routine and emergency maintenance work for over 450 homes throughout Northern Colorado. Ensured an optimal first impression while providing a comfortable and hospitable office experience and environment for current & future residents, property owners, and contractors. Constant multitasking across many systems and processes. Directly supervised many large-scale restoration projects from bid through completion.• Greeted visitors and callers and quickly ascertained the nature of business in order to direct accordingly • Answered phones, scheduled appointments, routed incoming mail, and processed incoming invoices • Organized and composed office correspondence and other reports daily • Coded office invoices with account numbers in alignment with budget and billed in vendor database • Managed office & break room supply orders and maintained office equipment for a company of 810 employees, making recommendations for replacement or repair when needed. • Monitored overhead costs alongside budget to reduce wasteful spending • Maintained lists of names and contact information of all vendors, subcontractors, property owners and residents, past and current. • Devised new forms and systems to improve efficiency and workflow including consolidating myriad details of all 450+ properties in into easily searchable reference tables to reduce cost and improve accuracy & contractor response time • Provided troubleshooting assistance for electrical, plumbing, and appliance emergencies by phone to residents to prevent additional damage• Assisted with client relations throughout life of multiple projects, meeting on site with property owners, residents and contractors.