Shawn Cochran Email & Phone Number

Bellevue, WA

• Secret Clearance
• Active Directory / SCCM Administration
• PowerShell scripting / PowerShell Module

Lake Stevens, WA

• Manage all aspects of IT and web development, support, troubleshooting, and design for businesses and individuals in both in-home and office environments. Responsible for all aspects of client engagement, project.
• Direct responsibility for the writing and editing of web page content utilizing authoring or scripting languages, content creation tools, management tools, and digital media
• Provide clients with data and disaster recovery strategy including the backup and modification of web-based applications, continuous technical support, and monitoring of web traffic
• Maintain continuous customer support regarding software and hardware operation, performing computer diagnostics and solution recommendations, hardware and software repair and upgrades, and the installation of computer.

Microsoft - Bellevue, WA

• Responsible for delivery of platforms and infrastructure to enable manufacturing, testing, and repair of Microsoft products and services. Proficient in getting things done via influence and collaboration, adept at.
• Frequent collaboration with internal engineering and application development teams, as well as external service providers, implementing solutions and ensuring a high-level of support and availability to end-users
• Defined Executive White Glove Support
• Managed wide array of System Accounts, including Surface Hub
• Asset procurement manager
• Self-starter and leader that maintains focus and delivers consistent results in driving business capability value

Microsoft - Redmond, WA

• Support sites North America wide, providing mentoring and training, including ownership of escalated issues. Took full responsibility for all potential and desired follow-up services and problem escalations.
• SWAT – mentoring and leadership Team
• Developed on-site staff training of Microsoft Help Desk locations nationwide
• Quanta PDW Appliance installation and repair Team Lead
• Managed high volume ticket queue thru assigned tickets in Service Now ticketing system
• Troubleshooting and repair of hardware and software issues to effectively maintain business continuity

Microsoft - Redmond, WA

• Support Microsoft CVPs, EVPs, Technical Fellows, Board of Directors, and their Admins, World Wide
• PowerShell scripting
• PowerShell Module – re-wrote code for better efficiency and streamlining

Allergan - Irvine, CA

• Significantly improved new employee integration organizing and implementing Ops segment ofNEO with focus on SOPs, Policies, Processes and Values
• Administered Allergan’s new internal help desk ticketing system
• Integral leader in development and on-site staff training of Allergan help desk locations nationwide
• Strengthened relationship of IT Support Staff and Allergan employees

29 Palms, CA; Mogadishu, Somalia; NAS Alameda

Quarterly inventorying of all Battalion equipment not in the Supply warehouseImplement new or improved supply chain processesDesign or implement supply chains that support business strategies adapted to changing market conditions, new business opportunities, or cost reduction strategiesManage activities related to strategic or tactical purchasing, material.

Bachelor Of Science, Computer Information Systems: Web Development And Administration

Activities and Societies: Dean's List - 2010, 2011, 2012

Diploma, Commercial And Advertising Art