Coco Liu Email & Phone Number

Auckland, NZ

Auckland, New Zealand

| SIRT (Incident Response)| Cyber Defense, Security System Integration| Professional on Vulnerability management | Service Now SecOps Module, integration/workflow/automation/SOAR

Auckland, New Zealand

• Security event monitoring, ticketing and escalation. Triaging security alerts.
• Monitoring health of security sensors, endpoints and systems.
• Collecting data and context to initialize further investigation by Tier 2 or Tier 3.
• Managing incident and change records according to agreed procedures and service levels.
• Coordinating escalations and complex fault resolution.
• Providing continuous improvement initiatives to the smooth running of the Security Operation Centre.

Dalian

• Utilize internal access control system to grant, prevent or revoke users (new joiner, transfer, leavers) privileges, make sure all the user access complies with information security policy and Fidelity access.
• Work closely with management team, business units and application support teams to establish access control for any new projects.
• Coordinate with end users and system/application support teams to ensure proper access is granted properly and timely.
• Support business operation team to conduct disaster recovery planning and execution from access security perspective.
• Knowledge transfer to new hired employees on corporate information security policy, procedures and systems.

China Dalian

• Analyse and troubleshoot customer’s Symantec Anti-Virus software issues.
• Assist customer to update virus signature database.
• Work with level 2 engineer on escalations and monitor case progress.

Master Of Professional Study, Digital Security

Bechelor, Networking Engineering