Coco Liu Email & Phone Number

Auckland, Nz

Auckland, New Zealand

| SIRT (Incident Response)| Cyber Defense, Security System Integration| Professional on Vulnerability management | Service Now SecOps Module, integration/workflow/automation/SOAR

Auckland, New Zealand

• Security event monitoring, ticketing and escalation. Triaging security alerts.• Monitoring health of security sensors, endpoints and systems.• Collecting data and context to initialize further investigation by Tier 2 or Tier 3.• Managing incident and change records according to agreed procedures and service levels.• Coordinating escalations and complex fault resolution.• Providing continuous improvement initiatives to the smooth running of the Security Operation Centre.• Carrying out routine tasks to deliver service excellence to Spark and Spark customers.

Dalian

• Utilize internal access control system to grant, prevent or revoke users (new joiner, transfer, leavers) privileges, make sure all the user access complies with information security policy and Fidelity access management framework.• Work closely with management team, business units and application support teams to establish access control for any new projects. • Coordinate with end users and system/application support teams to ensure proper access is granted properly and timely.• Support business operation team to conduct disaster recovery planning and execution from access security perspective.• Knowledge transfer to new hired employees on corporate information security policy, procedures and systems.

China Dalian

• Analyse and troubleshoot customer’s Symantec Anti-Virus software issues.• Assist customer to update virus signature database.• Work with level 2 engineer on escalations and monitor case progress.

Master Of Professional Study, Digital Security

Bechelor, Networking Engineering