Adrian Young Email & Phone Number

Victoria, Australia

Keeping retailers up to date on products, pricing and corporate activitiesPlanning and in store sales execution of all Marketing and Retail Channel StrategiesImplementing an effective call cycle to increase customer satisfactionBuilding and maintaining key relationships in storeAchieving and exceeding set sales targetsFocusing on product sell through at.

National

• Deliver on business objectives and drive retail team member capability and effectiveness across 90 stores (Australia & New Zealand).
• Conduct sales and product training; inductions; store manager training
• Develop, evaluate and improve processes and procedures; Sales reporting and communications
• Manage the online training portal, and the roll-out of national projects, roadshows and training initiatives
• Assist with new store openings, stock-takes and buybacks

National

Actively educate, support, train and lead our corporate store team members across Australia. Support the retail teams in delivering on agreed KPI’s across the national corporate network such as retail sales, gross profit margin, Units Per Transaction averages, Conversion averages, mystery shopper results & cultural alignment with Shaver Shop’s core.

National

• Manage the various on-line systems used to deliver training nationally (internal and external); provide learner administration and support
• Sales and Training analysis and reporting
• Design, develop and maintain training resources and procedures
• Evaluate training program effectiveness

Victoria, Australia

• The role was initially known as State Training Officer.
• Manage and deliver training for the Fone Zone retail chain across VIC, TAS and SA (172 team members; 32 stores) – Induction programs; Coaching; Ongoing sales and management workshops; Soft and hard skills; Store.
• Maintain learner training records, report writing and training evaluation

Victoria, Australia

• Managed 8 stores across Victoria (including flagship stores Chadstone, Highpoint and City)
• Exceeded Key Performance Indicators in gross profit and connections
• Ongoing recruitment, coaching, training and development of team
• Resolve customer issues and maintain solutions focus

Melbourne, Australia

• Managed various Fone Zone retail telecommunications companies across Victoria, including flagship Highpoint store
• Exceeded Key Performance Indicators in gross profit and connections
• Ongoing coaching, training and development of team
• Resolve customer issues and maintain solutions focus

Australian Army Reserve

* Recruitment of new enlistees for Army Reserve* Manage platoon of thirty soldiers for the 5/6 RVR Regiment

Bachelor Of Arts (Honours), Political Science

Activities and Societies: Won Hwa Do Martial Arts ClubCompleted a Bachelor of Arts (Honors)

Diploma, Training & Assessment

Completed a Diploma of Training and Assessment