Team Leader
CurrentPartner with the District General Manager to create and implement office-level growth plans, which includes developing local partnerships and managing office community involvementAssist the District General Manager in recruiting and interviewing candidates for tax office associate positionsServe as point of contact for onsite escalated client service concernsEnsure clients are scheduled properly and conflicts are resolvedLead daily activities to ensure that all tax office associates work is completed according to deadlines, with attention to quality standards, priorities and overall goalsBuild an engaging team environment by training and coaching associates to execute on Standard Operating Procedures (SOP) and recognizing outstanding associate contributionsLead daily team meetings and communicate essential information to tax office associatesCreate associate work schedules and ensure accurate timekeeping and overtime managementPrepare tax returns, as required
