Codie Beck Email & Phone Number

Burbank, California, United States

Burbank, California, United States

Files and releases lien instruments on vehicles pledged as collateral security both in- and out of state, processing in a timely mannerCompiles and maintains a complete list of title work, including a monthly report to management on any outstanding title issues Cross-trains others to handle daily DMV clerk duties and creates current reference materials for.

Works collection queues from delinquency 11 – 60+ days, collecting payments and applying creative problem solving tactics to resolve long-term collection issues Maintains accurate accounting of all payments received on delinquent or charge-off loans Balance general ledger accounts for force-placed insurance and external payments

Answers all incoming calls, emails, and live chats, averaging 60+ conversations per shift and achieving a customer satisfaction rating of 92%Determines nature of caller’s need through specific and thorough questions to identify problems, research solutions, and guide through corrective stepsMaintains knowledge of all credit union policies, procedures, and.

Glendale, CA

Fields calls and emailed inquiries from merchants, averaging 15+ resolutions per shift Provides answers to clients by accurately identifying problems, researching answers, and guiding client through troubleshooting stepsAssists team with questions and escalated inquiries, including minor integration coding correctionsTrains new employees in call etiquette.

Glendale, CA

Created special play experiences for children of all ages at specialty eventsHandled monetary transactions of up to $2000Maintained a safe and clean environment for customer browsing and enjoyment

Glendale, CA

Uncovered customer needs to assist in purchase decisionsMaintained appearance of store and appropriate levels of productHandled monetary transactions of up to $1000

York, Pennsylvania Area

Created a filing system to manage old and new zoning documentsOrganized zoning and building plans from 1900s to present