Lupe Carrillo Email & Phone Number

Burbank, California, United States

Facilitate departmental success through the day to day supervision, operational management, project coordination, and issue mitigation. Initiate operational improvements and enhancement plans while overseeing employee performance and productivity. Oversight of back office processes for Gain FCU including : ACH Program, Card/Plastics Programs, ATM Processing, COOP Partnership, Check Processing/Imaging, Federal Reserve Administrator, Government Payments, Levies, Subpoenas, IRA Administration, Escheat Processing Administration, Electronic Services Administration, FIS Administrator for ChexSystems, Dispute Administration.

Burbank, California, United States

-Offered support for sales and service front-line staff. -Project planning with Sales and Service managers, participated in weekly meetings with management.-Filled in for managers as needed during vacations/absences. -Lead training in sales, product knowledge, and BSA to staff. -Advised internal auditors, external auditors and federal examiners with quarterly and annual audits. -Participated in the development of high risk business banking programs. Assisted in implementation, its development, launch, compliance and training.-Mitigated risks by enhancing training and review protocols for the BSA program.-Handled member issues, compliance problems, and operational concerns.-Part of open/close branch staff.

Burbank, California, United States

Worked in various branch roles : Member Service Rep, Notary Public, Certified IRA Specialist, Branch Supervisor, Member Service Lead, Trust Specialist.During my time in the branch I specialized in all branch operations. I have extensive experience in: cash handling, branch operations, security procedures, ordering cash, ATM processing, account vesting, open/close accounts, IRA specialist, Trust specialist, GL reconciliation, deceased accounts, BSA/OFAC compliance, cash machine functions/balancing, directed audits, and staff training.

Burbank, California, United States

Assisted members via telephone with all banking needs. Met strict call time protocols. Learned CU products to successfully cross sell and provide great service to members. Offered assistance in Spanish as needed. Excelled in account vesting specialization. Cross trained in back office tasks.

Chatsworth, Ca

Worked as an Escalation Que Call Center Rep at Chase Bank.Assisted members in all account inquiries via telephone. Handled escalated situations that involved a supervisor. Met strict call times and sales protocols. Generated high cross-sales of products and loans. Exceeded goals multiple quarters. Was nominated for an intern program in back office legal department processing and completed it. Helped the Spanish queue.

Northridge, Ca

Worked at Macys part time as a second job for 9 months.Perfume sales counter rep.Exceeded sales goals and provide exceptional customer service.

Granada Hills, Ca

After completing a ROP bank teller course in my senior year I was hired at Bank Of America.At Bank of America I was a Marketplace Sales Associate at an in-store branch. This branch was inside a local grocery store that provided traditional banking mixed with sales while customers shopped.At Bank of America I did all teller functions and sales of loan products to customers.I was promoted to supervisor and taught new account opening within 6 months. I exceeded new account opening and sales goals while in this role. This role allowed me to learn all in branch functions since the staff was limited in the in-store branches.