Michael Cardona Email & Phone Number

•Responded promptly to incoming service desk calls and tickets, efficiently diagnosing and resolving technical issues.•Provided expert assistance in resolving application and network-related issues, ensuring uninterrupted workflow.•Visited branches and offices to address hardware-related issues, quickly restoring functionality to devices and equipment.•Installed and configured hardware, software, and network components, maintaining a robust IT infrastructure.•Delivered comprehensive support for various devices, including scanners and printers, to enhance workplace efficiency.•Documented solutions and offered recommendations to resolve recurring issues, contributing to a valuable knowledge base.•Ensured laptops and mobile devices adhered to company guidelines for encryption and security, safeguarding sensitive data.•Consistently exceeded service level agreements (SLAs) on incoming service desk tickets, meeting or exceeding end-users' needs.•Collaborated effectively with third-party vendors to document, troubleshoot, and resolve technical issues, ensuring effective problem resolution.•Actively participated in and supported IT projects as directed, demonstrating adaptability and dedication to organizational goals.

Greater Los Angeles Area

• Proficiently create a diverse range of marketing materials, such as statement graphics, letters, brochures, direct mail, emails, web graphics, forms, and social media graphics, to effectively convey key messages and drive engagement.• Adhere to established brand and platform guidelines, while also actively contributing to the development of new initiatives, ensuring consistent and compelling visual representation across all marketing collateral.• Skillfully design graphics for product illustrations, logos, websites, social media platforms, and other marketing channels, incorporating feedback to refine and enhance designs as necessary.• Thoroughly gather information and materials to generate design concepts that align with project objectives, showcasing creativity and an acute understanding of the project's requirements.• Diligently proofread and prepare designs for print or digital upload, ensuring accuracy and adherence to quality standards.• Contribute to the creation and implementation of engaging social media content, aligning with marketing strategies to enhance brand visibility and foster community engagement.• Maintain a comprehensive archive of images, photos, and previous work samples, facilitating easy access and retrieval for future reference and project continuity.• Assist in the effective merchandising of lobbies, display windows, SEG displays, branch graphics, and all Credit Union events, collaborating with relevant teams to create visually appealing and impactful experiences.• Provide valuable support in organizing and executing marketing events, including member appreciation events, community events, sponsorship events, and others, often requiring flexibility to accommodate night and weekend hours.

Greater Los Angeles Area

• Spearheaded the establishment and growth of the graphic design department at Whole Foods Market, playing a pivotal role in its design, development, and successful implementation.• Conducted client meetings to thoroughly understand their needs, objectives, and budgetary considerations, ensuring alignment and delivering tailored design solutions.• Demonstrated a creative and innovative approach in executing design projects across both online and offline platforms, effectively translating concepts into visually captivating deliverables.• Provided comprehensive graphical support for online social media channels, leveraging design expertise to enhance brand presence and engagement.• Effectively communicated design concepts and ideas to clients and colleagues, employing strong interpersonal skills to foster collaboration and obtain valuable feedback.• Produced a diverse range of graphic art and promotional materials, showcasing versatility and attention to detail in delivering high-quality designs.• Developed captivating holiday and celebration themed store projects, contributing to a vibrant and engaging in-store experience for customers.• Created visually appealing graphics for product illustrations, logos, and websites, leveraging design principles to effectively represent the Whole Foods Market brand.• Produced company newsletters and consumer invitations, ensuring consistent branding and delivering engaging content to target audiences.

Web Development

Associate Of Science - As, Computer Science

Cyber Security