Codrina Adam Email & Phone Number

Dominican Republic

-Review and monitor reservations made online via website to ensure all bookings are successfully received by suppliers-Handle customer service requests from different sources (phone, email) and provide alternatives in cases of emergency situations-Assist customers with various needs, such as special requests, travel changes, including any necessary problem solving-Log all activity and correspondence with clients and suppliers within the CRM system-Work with the agency's suppliers and other service staff members to fulfill clients’ requests-Improved customer satisfaction with forward-thinking strategies focused on resolving customers' concerns and helped the company increase the Google rating

Remote

-Build my personal brand and attract students through different webpages dedicated to this area-Prepare course materials using Canva and PowerPoint-Design lessons that cover all aspects of the Spanish language, whether written or verbal-Teach online classes using Zoom and Microsoft Teams-Work with students of different ages, backgrounds and nationalities

Santo Domingo, Dominican Republic

-Prepare course materials using Canva and PowerPoint-Design lessons that cover all aspects of the English language, whether written or verbal-Adapt the English classes to the type of students and their interests (teenagers/adults; Business Professionals)-Managed to help students move from a beginner level to an intermediate level according to the CEFR levels

Cluj County, Romania

Responsibilities:-Greeting clients, inquire into their appointment status and relay information to the spa therapist;-Interacting and communicating effectively with clients, members, guests and team members;-Providing spa tours to new or prospective clients and make them aware of the services and facilities offered;-Processing payments for services rendered and ensure that bookkeeping activities are performed to manage cash and credit card transactions;-Assuming responsibility of opening and closing the spa on designated times.

Málaga Area, Spain

Responsibilities: -Registering & processing guests and their assigned rooms -Department specific procedures: check-in and check-out procedures, preparing registration cards and room access cards -Answering phone calls and providing information -Promoting hotel services -Restaurant hostess: greet and seating guests at tables, informing guests of any specials of the day, maintaining contact with kitchen staff, management, serving staff and guests to ensure that dining details are handled properly

Cluj County, Romania

My internship at DoubleTree by Hilton Cluj-City Plaza was done in three main departments:Front Office Trainee: -Registering hotel guests -Department specific procedures: check-in and check-out procedures, preparing registration cards and room access cards -Answering phone calls and providing informationF&B Trainee: -Ensuring services for breakfast (mise-en-place, cleaning) -Hostess (interacting with hotel guests, making reservations) SPA Trainee: -Welcoming clients and presenting the available services -Registering clients -Checking consumables -Making appointments

Cluj County, Romania

-Planning, organizing and implementing a project which consisted in career orientation for young people;-Recruiting and selecting international trainers for career orientation courses;-Leading and motivating a team;-Promoting the project at local level and attracting participants.

Master'S Degree, Innovation And Tourism Marketing

Subjects of interest: Innovation applied to Tourism, Technologies applied to Tourism, Tourism Marketing Management, Management of Customer.

Bachelor'S Degree, Business Administration In Hospitality Services

Subjects of interest: Hospitality Management, Travel Agency Management, Hotel Facilities and Properties, Economics of Tourism, Destination.

Bachelor'S Degree, Business Administration

I have obtained an Erasmus+ Study Scholarship for one year at the partner institution ESIC Valencia. Subjects of interest: Human Resources.