• Managed a Microsoft Windows environment of 30+ web, application, database, and storage array servers while being responsible for 200+ users across 15 departments.• Responsible for directing daily operations of IT department as well as any long term planning concerning projects/upgrades, additionally interviewing, hiring, and training new IT staff.• On call 24/7 including holidays, often having to multitask in time sensitive, highly stressful situations.• Installed and managed multi-site VoIP system (Allworx), including installation and configuration of a physical server, switches, and phones, as well as administration of users, extensions and DIDs, on-hold music, and auto-attendants.• Managed enterprise-level firewall including the configuration of content filters, whitelisting of IP addresses for vendor and regulated betting activity, and the configuration of NAT policies and network access rules.• Utilized KACE endpoint management system to automate the deployment of patches, the taking of site-wide software and device inventory, as well as to manage a help desk supporting 200+ users staffed by three full time employees.• Installed and managed point of sale system (Agilysys – Infogenesis) for full restaurant and bar, buffet, and retail store.• Installed and managed property management system (Agilysys – VisualOne) for full hotel and banquets operation.

• Direct administration of 150+ Windows workstations, various printers both local and networked, tablets, smartphones, and other devices through Active Directory and the Group Policy Management Console.• Implemented Malwarebytes Management Console domain-wide in a multisite environment, managing the installation and configuration of client software on 150+ workstations utilizing remote software (Connectwise), additionally creating and managing the patching and scanning schedules and the organization of all workstations in the admin web console.• Managed the casino’s entire AV system including the installation and configuration of an Ethernet-based video distribution system (Just Add Power) consisting of a Cisco switch stack, RTI system control processor, and 200+ networked transmitters and receivers for over 200 commercial displays including hospitality TVs, projection systems, and public-facing digital signage, requiring the use of RTI APEX programming software.• Created extensive documentation of IT systems including a large catalog of SOPs to assist in training new IT staff and to provide a knowledgebase for end-users across all departments to utilize during their day to day operations.

• Support end-users with application, computer, phone, printer, and basic networking related issues following established policies, processes, and procedures.• Work collaboratively and cohesively with team members including management in addition to vendors to ensure the correct solutions are implemented and sustained through the use of Exchange, Skype for business, VoIP, MS Teams, Zoom, and more.• Participate in the operation of the IT helpdesk by taking requests, tracking tickets, and following through on all issues.