• Works closely with fund administrators and managers to support them with providing outstanding services to fund clients• Distributes correspondence, email alerts, and maintains account information for investors through several real estate investment management software platforms • Maintains client databases that track equity transfers for investors and updates with accurate wiring and contact information • Provides support to the Treasury Department, filing EIN application for new… Show more • Works closely with fund administrators and managers to support them with providing outstanding services to fund clients• Distributes correspondence, email alerts, and maintains account information for investors through several real estate investment management software platforms • Maintains client databases that track equity transfers for investors and updates with accurate wiring and contact information • Provides support to the Treasury Department, filing EIN application for new client fund entities• Drafts investor communication materials, including applicable notices and/or required reporting• Assists across departments in accurate documenting, filing, and inputting investor data into various internal systems Show less

• Makes determinations as to the eligibility for the type of benefit sought to include questions relating to adequacy of military service, medical evidence and the evaluation of evidence of income, employ-ability, dependence and relationship• Requests examinations, re-examination or opinions to evaluate disabilities resulting from diseases or injuries• Reviews claims cases to assure all issues have been addressed, applies and interprets VA laws, including veterans case law, existing… Show more • Makes determinations as to the eligibility for the type of benefit sought to include questions relating to adequacy of military service, medical evidence and the evaluation of evidence of income, employ-ability, dependence and relationship• Requests examinations, re-examination or opinions to evaluate disabilities resulting from diseases or injuries• Reviews claims cases to assure all issues have been addressed, applies and interprets VA laws, including veterans case law, existing statutes and procedures, precedent rulings and state law in the adjudication process• Conducts interviews with veterans, representatives and advocates to explain the full range of VA benefits and related programs• Prepares and releases correspondence for use by other federal, state and local agencies• Utilizes various electronic data processing (EDP) systems to input data for processing claims and generating automated correspondence Show less

• Compiled daily reports on performance metrics for a team of 15-20 customer service associates, while communicating team’s customer service goals and expectations. 5x recipient of “Best Customer Service Team” department award• Provided follow up, case management, and resolution to complex customer issues from associate escalation, resulting in improved customer service with shorter response times. Accumulated 8x Home Depot’s “Living Our Values” awards• Rotated as floor support for a… Show more • Compiled daily reports on performance metrics for a team of 15-20 customer service associates, while communicating team’s customer service goals and expectations. 5x recipient of “Best Customer Service Team” department award• Provided follow up, case management, and resolution to complex customer issues from associate escalation, resulting in improved customer service with shorter response times. Accumulated 8x Home Depot’s “Living Our Values” awards• Rotated as floor support for a department of customer service associates ranging from 40-120 personnel at any given time, providing real time coaching and support to customers issues Show less

• Engaged in both departments, billing and customer service, averaging 45 phone calls and 30 emails daily • Led the customer service team in customer retention for a total of 5 months• Actively participated in legal training and website technical support training monthly to improve customer service and the customer’s experience • Recognized by management in monthly and quarterly reports for excellent problem solving and customer service

• Streamlined a training process through the implementation of standard operating procedures resulting in successful uniformity of battlefield status, improving support for over 4,500 personnel • Participated in four Joint Multi-National Command Exercises throughout Germany and representing the organization as the designated operator of our computer equipment • Mentored and maintained accountability of personnel, providing positive guidance for their personal and professional… Show more • Streamlined a training process through the implementation of standard operating procedures resulting in successful uniformity of battlefield status, improving support for over 4,500 personnel • Participated in four Joint Multi-National Command Exercises throughout Germany and representing the organization as the designated operator of our computer equipment • Mentored and maintained accountability of personnel, providing positive guidance for their personal and professional development• Assessed training needs and evaluated training effectiveness of team; advised promotion potential and conducted professional development classes• Held the rank of Sergeant, with zero disciplinary actions throughout the entirety of my service Show less

• Received customer service and sales training regularly resulting in an increase of vehicle sales• Recognized as the youngest and highest grossing salesman at that store, in the month of July of 2007