Level 2 systems engineer. Administrator for enterprise level company (3500+ users, over 15,000+ host/devices).Owner of security patching of department owned servers. SME of Mac related subjects, issues, and more!Fixer of issues for any user at my level, work with other departments such as security, server engineering, telecom, etc to fix issues.Pass on my knowledge from experience learned to team to help the department grow. Lead with example when ever I can.

11/13 - Current (Internal Change from Support Services to Field Ops changed titled to Field Operations Junior Engineer)Dedicated resource for BCBS IT Support---04/12 - 11/13 (Promoted to Support Services Associate Engineer)*Provide Remote Support for Managed Service Clients ranging from password resets to complex software/hardware trouble shooting on desktop and servers* Dedicated Internal Support for Sparkhound IT---07/07 - 04/12 (Service Desk Team Lead)* Team Leader for Service Desk Practice at Sparkhound * Provide level one help desk tech support to Sparkhound clients. * Provide on site tech support for Sparkhound network clients.* Provide level one, two, and three desktop, server, and network support to internal Sparkhound Baton Rouge and Houston office.Duties include Desktop Support (Hardware, Operation System, and Application troubleshooting), Server Support (Hardware Operating System, and Application troubleshooting), Hosted Solutions (Such as BPOS, Office 365, DNS, Web hosting, SSL, SharePoint), Telecom support, (c3 and 8x8 phone systems.)- Worked on rolling out and administrating multiple clients BPOS systems (email, SharePoint, live meeting, and communicator)- Worked on doing a roll out for the Road Home (http://www.road2la.org/) after Katrina hit the state of Louisiana within a time frame of 1 month. Technology exceeding 1.5 Million dollars of equipment to be used to assist in the recovery. Assistance including placement of computers and servers at HACs (Housing Assistance Centers), Tech support at multiple HACs providing level 1 and level 2 support.- Worked on doing a technology refresh for BCBS (www.bcbsla.com) going from HP to Dell, assistance include replacement of machines, formatting data using DoD standards, pushing applications to deployed machines using Altiris deployment solutions.

Worked as repair tech provideing assistance to the Point of Sale's systems.

Assisted IT Director with computer management for school system, Provided tech support for teachers and administrative staff. Monitor and Administrated Windows 2003 Server for school.