Technology Engineering Analyst
Greater St. Louis Area
Supported and maintained the voice Infrastructure for Ascension Providence and Providence Park Hospital’s including Avaya and Nortel telecom systems to meet SLA’s.• Worked with low voltage wiring vendors on Telecom Infrastructure projects; developed plans and prepared engineering job packages consisting of detailed parts/equipment lists, logical installation instructions and appropriate documentation (drawings, wiring diagrams, layouts, etc.) to support an efficient installation and maintenance process.• Corrected program errors, prepared instructions, compiled documentation of program development, and analyzed system capabilities to resolve questions of program intent, output requirements, input data acquisition, programming techniques, and controls.• Facilitated use of new technologies and tools to improve voice system trouble resolution processes; demonstrated expertise in Voicemail Services. Avaya Aura, Call Pilot, Avaya Office lynx, Call Vectors and CMS reporting.• Demonstrated high level of knowledge in wireless phones including the Avaya 6120 and Avaya 8440’s.• Supported eight ascension subsidiaries sites; ensured changes met business and technical requirements while maintaining reliable systems.• Participated in on-call (24x7) support structure, on a rotational basis, available for after hour and weekend work, as required.• Monitored installation work to ensure compliance with applicable regulations, guidelines, standards and procedures.• Worked on cross-functional teams within IT and business operations; interfaced with operations staff, technology staff, networking staff, project managers and application development teams.• Provided excellent customer service; collaborated with all levels of the organization across various functional disciplines on project execution and problem solving.
