Cody Cloutier Email & Phone Number

Cambridge, Ontario, Canada

Cambridge, Ontario, Canada

Cambridge, Ontario, Canada

Waterloo, Ontario

· Develops and maintains positive relationships with a diverse set of customers to ensure that all needs are met which increases customer retention and satisfaction · Meets and exceeds sales targets on a monthly basis; previous years sales target was exceeded by 14% · Experience using multiple client resource management systems to track sales, customer information, and inventory for dealership reporting · Responsible for the maintenance of social media accounts to deliver appropriate marketing campaigns in order to increase revenue generation and customer engagement

Canada

· Manages a team of 6-8 employees to meet and exceed sales targets.· Regularly called on to manage the entire store, assisting both customer opportunities and sales issues; responsible for managing the store in March 2017 where sales exceeded 120% to budget.· Developed a working knowledge of profit and loss statements.· Experience with troubleshooting hardware and software malfunctions on devices such as phones, tablets, laptops, and computers.

Canada

· Coached teams of 10-20 employees, developing their sales skills and company knowledge.· Captain of “Net Promoter Score” for the store, taking customer feedback and score of our store and change some of the customers from a “detractor” to a “promoter”.· Given the responsibility of business contact for local businesses who were looking for bulk orders.· Top sales associate in every department worked in with particular success in catapulting the Best Buy Mobile department from 135th to 30th in the company within one month of joining the team.

Canada

· Responsible for supporting the entire Region of Waterloo team and delivering technical service support to locations in Waterloo, Kitchener, Cambridge, and township areas.· Helped teach new and existing staff updated and new software functionality.· Delivered front line support to teams in order to troubleshoot hardware issues in a timely and efficient manner.· Provided exceptional customer service to every team assisted, resulting in great survey feedback and praise from management.