Cody Egan Email & Phone Number

Tucson, Arizona, United States

I have owned Red Sky Technologies since 2015. I provide IT consulting for home and Business users, as well as repair most desktop, laptop, and cell phone issues. I also provide remote support for end users, as well as onsite troubleshooting and repair. My skills are extensive and are as follows:Telecommunications industry experience includes:-diagnosing customer cell service issues-handling customer activation issues with AT&T, Sprint, T-Mobile and Verizon-advanced handset technical support, such as flashing device firmware, software, and ensuring deviceconnectivity with mobile network operates at peak efficiency-diagnosing and resolving data connectivity issuesInformation Technology experience includes:-Installing and updating Windows operating systems-maintaining, upgrading, resolving issues related to computer hardware such as RAM, motherboardissues, graphics card issues, network connectivity issues and maintaining peak processing efficiency-Installing, maintaining, and upgrading OSX software-diagnosing and resolving software issues on OSX machines-ensuring proper security infrastructure on OSX machines-handling bootcamp installation of Windows on OSX machines-Configuring and securing WiFi networks-Limited experience setting up accounts and maintaining cloud based IP phone's for business -Configuring VPN's purchased by clients, such as NordVPN across multiple devices-Configuring and securing LAN's for clients-Configuring custom DNS settings on consumer networks, such as Cloudfare or OpenDNS-Troubleshooting network connectivity issues on consumer networks, such as improperly configured SSID's, IP address conflicts within Windows, and gateway connectivity issues-Troubleshooting Product activation issues within Windows Operating Systems-Removal of malware and virus's from consumer machines-Basic data recovery services, such as deleted documents, as well as recovering information off of damaged and failing HDD's

Sierra Vista, Az

Greeted customers whenever they entered the restaurant, seated guests, managed server rotation, bussed tables, handled customer complaints at end of visit, rolled silverware for next shift, filled drinks for guests, assisted servers during rush as well as maintaining seating guests, completing side work at end of shift.

Urbana-Champaign, Illinois Area

Worked to book reservations, increase sales, check in guests, and manage hotel business needs for guest satisfaction.Improved on customer service skills and worked professionally with a team.Processed multiple forms of payment using a software based POS system.Maintained hotel security during the night hoursSubmitted night audit for hotel at the end of the shift