Cody Gammon Email & Phone Number

• Manage end-to-end project lifecycle, from initiation to closure, ensuring successful project execution and client satisfaction as a Client Services/Project Manager at TEKsystems.• Develop comprehensive project plans, coordinate cross-functional teams, and closely monitor project progress to meet timelines, budget, and quality objectives.• Act as the primary point of contact for clients, addressing their concerns, providing regular updates, and managing expectations to foster strong client relationships.• Allocate and optimize resources, and collaborate with internal stakeholders and external vendors to secure necessary support for seamless project execution.• Utilize exceptional communication and negotiation skills to navigate complex client requirements and build long-term partnerships.• Employ problem-solving abilities, strategic thinking, and attention to detail to deliver projects that exceed client expectations.

Phoenix, Arizona

• Served as an agent of change by challenging the status quo and leveraging business process management, lean, and six sigma tools to create compelling stories of how the business operated at that time.• Developed presentations for executive committees to gain funding for projects, effectively conveying project goals and securing necessary financial support.• Managed multiple teams across the organization, acting as a key point of contact, liaison, and project manager to ensure seamless coordination and successful project execution.• Consolidated Travel and Entertainment programs and policies from four acquired broker dealers into a single service offering within project budget and timelines.• Negotiated credits for $1.5M in unused tickets by partnering with airlines and travel vendors, resulting in successful contract agreements and cost savings.

Phoenix, Arizona Area

• Created and maintained a Wiki site to promote service continuity and facilitate faster onboarding of new team members, ensuring seamless knowledge transfer and efficient integration.• Implemented Lean process improvement methods, resulting in a notable reduction of labor expenditures by 848 hours per year. This initiative streamlined operations, optimized resource allocation, and generated substantial cost savings.• Successfully managed relationships with vendors and users for six applications, including one enterprise-level application. • Fostered strong partnerships, ensuring smooth collaboration, effective support, and high levels of user satisfaction.• Deployed and maintained two ETL integrations, enhancing data integration processes and improving overall system efficiency, accuracy, and productivity.• Overcame challenges and successfully recovered a failing application deployment, meeting the deployment deadline within a two-month timeframe. • Consistently met and exceeded all required milestones and goals, earning a consistent "Meets Expectations" rating each quarter.

Glendale, Az

• Successfully served as a temporary business consultant for CSAA/AAA inbound/outbound sales contact center, providing valuable insight and accomplishing significant results during the short-term assignment.• Led and championed "Quick Wins" initiatives and projects, driving efficiency improvements and delivering immediate measurable results.• Developed and implemented performance management dashboards, enabling data-driven decision-making and enhancing operational performance.• Redesigned training and knowledge management processes using the DMADV (Define, Measure, Analyze, Design, Verify) methodology, resulting in improved training effectiveness and streamlined knowledge transfer.• Implemented process excellence initiatives through the establishment of controls and comprehensive documentation, ensuring adherence to best practices and driving operational excellence.

Phoenix, Arizona Area

• Oversaw Sarbanes-Oxley audit functions for IT databases, ensuring compliance and adherence to regulatory requirements.• Proactively identified opportunities for improvements and efficiencies, implementing strategic initiatives to optimize processes and enhance operational effectiveness.• Served as a client relations manager, bridging the gap between IT and business leaders, fostering effective communication and collaboration to align technology solutions with business objectives.• Created and maintained comprehensive procedural documents, providing clear guidelines and ensuring consistency in job functions and processes.• Streamlined compliance management by significantly reducing the size of the wiki site from over 50 pages to just 6, improving accessibility and ease of use for compliance-related information.

Tempe, Az

• Conducted a comprehensive review and documentation of processes across all functional groups, ensuring a clear understanding of operations and identifying areas for improvement.• Analyzed volumes and defects within processes using multiple data sources, enabling data-driven decision-making and optimization of workflow.• Translated complex data into compelling stories, effectively presenting findings to senior leadership, facilitating informed decision-making and driving organizational improvements.• Summarized root causes leading to compliance audit findings, providing valuable insights and recommendations for addressing identified issues.•Achieved a significant reduction of 97.5% in Academic Standard compliance findings, demonstrating a proactive approach to compliance and regulatory requirements.• Successfully reduced grade change-related compliance findings by 92%, improving accuracy and adherence to academic standards.• Spearheaded an impressive 178% increase in the military funding to Title IV funding ratio, maximizing financial resources for eligible students.• Managed call center operations, including workforce management, reporting, and dashboards, overseeing a peak team of 1200 agents, ensuring optimal performance and customer satisfaction.

• Maintained daily production, ensured quality control, supervised employees, and managed one manager.• Developed and maintained relationships with state and government agencies.• Took responsibility for all process improvement projects, utilizing DMAIC/LEAN methodologies.• Developed the new hire training curriculum.

• Implemented multiple solutions that enhanced efficiency and quality.• Analyzed large financial and process/workflow related data.• Converted data into focused presentations to propose changes to senior leadership.• Was responsible for VA Audit performance.• Reduced audit findings from over 10 per audit to 1 per audit.• Reduced overall defects by 67% (from 60% to 20%).• Mitigated risked revenue by $360k annually.• Estimated savings of $1.2 million annually.• Developed and managed new hire training curriculum.• Assisted in call quality monitoring, scoring, and calibration development.

College Credits

Education record