Performed basic and moderately complex level one troubleshooting and repair activities for end-user devices such as desktops, laptops, mobile devices, desk phones, and printers. Installed and troubleshot end-user printers, ensuring that devices are properly functioning and meeting established customer service satisfaction levels.Fulfilled service requests from end-users, including tasks such as granting network drive access, administration of distribution lists, creation/modification/disabling of accounts, and fulfilling software requests. Ensured that service requests are completed in a timely manner and according to established guidelines.Documented processes, procedures, and updated Knowledge Base articles to maintain a repository of technical documentation and knowledge resources. This included capturing troubleshooting steps, procedures, and best practices to facilitate knowledge sharing among team members and improve operational processes.Worked in a large team environment, supporting and assisting peers. Directed unresolved issues to the next level of support personnel as needed. Identified and suggested possible improvements to procedures based on experience and feedback from end-users. Participated in the evaluation/implementation of ITIL best-practice operational processes to continuously improve service delivery.Maintained an inventory of installed hardware and software, ensuring accurate tracking of assets and software licenses for compliance and inventory management purposes.

Installation of multiple different safety apparatuses for residential/commercial construction.Safely operated power and hand tools.Effectively communicated and executed safety plans with site supervisors and management.Safely transported company tools, equipment, and vehicles to job sites.Heavy lifting of up to 100 kg.

Commissioned and maintained network infrastructure including DHCP, DNS, and NFS servers. Regularly engaged with Senior Management regarding system health indicators and addressing infrastructure needs for events.Maintained and provided technical support for all hardware and software office needs. Planned and organized off-site promotional events with use of proprietary event management software.

Residential concrete finishing including decorative stamping, exposed aggregate, and broomed finish.Worked safely with hazardous materials, sealants, and retardants.Safely operated power and hand tools.Wheel barrowed specific sections of concrete pours.Heavy lifting of up to 100 kg.