• Manage vendor relations and set production expectations through account management and reconciliation • Provide a high level of customer and vendor service through clear and consistent communications, meticulous recordkeeping, and maintenance of project timelines• Schedule workload of the entire business portfolio by managing repair labor to match technicians’ abilities to maximize processing efficiency

• Compose all walk in/ non-DRP/ customer paid estimates and detailed repair process explanation • Receive/process/distribute/invoice all parts orders for 130-150 RO’s per month• Communicate in a consistent, clear and timely fashion with coworkers, managers and customers

• Develop customer service by thoroughly describing the step-by-step repair process to each customer along with a timeline of completion• Project-manage 25-30 unit repairs per week and communicate status updates to the office on a daily basis • Receive multiple orders daily from 6 manufacturers, review established shipments against invoices• Delivery and pick up of units to and from multiple business/customer locations • Complete shop organization and up-keep of a 3000 square… Show more • Develop customer service by thoroughly describing the step-by-step repair process to each customer along with a timeline of completion• Project-manage 25-30 unit repairs per week and communicate status updates to the office on a daily basis • Receive multiple orders daily from 6 manufacturers, review established shipments against invoices• Delivery and pick up of units to and from multiple business/customer locations • Complete shop organization and up-keep of a 3000 square feet, 20 unit establishment through scheduled maintenance• Unify workflow movements between seven employees, in three sections, for six different processes• Estimation of repairs with CCC Pathways Software through the development of a detailed customer profile and database entry• Reduce onsite damage of units due to relocation during shop possession• Complete the final inspection of every unit for strict quality control Show less