Cody Ingram Email & Phone Number

Dallas, Tx, Us

Berkeley, California, United States

Gained hands-on experience supporting world-class scientific research through technical support of 4000+ personnel. Managed tickets via ServiceNow, handled phone calls using Avaya systems, created FAQs and Work Flows, managed user accounts, assisted with Google G Suite apps, and offered solutions to critical tech related issues.

Travis Air Force Base, California

Oversaw procurement, tracking, and disposal of $10m+ IT equipment to include computers, servers, networking devices, and peripherals. Implemented and upheld security protocols to safeguard assets from unauthorized access, theft, or damage. Managed software licenses. Provisioned devices/computer imaging, ensured proper configuration, updates, and maintenance of IT equipment. Coordinated troubleshooting efforts and facilitated repairs.

Travis Afb, California

Held the role of NCOIC at the Air Force’s largest joint inpatient DoD/VA unit (60th IPTS). Responsible for overseeing more than 20 staff members and admitted patients at a time. Managed all unit activities, ensuring efficient task execution through optimal resource utilization. Managed schedules, developed and maintained training plans, delegated responsibilities, and enforced discipline, ensuring smooth and effective operations.

Travis Afb, California

Supervisor to AF personnel and civilian staff. Conducted comprehensive training, professional development, administrative oversight. Held directly responsible for the health, welfare, discipline, and accountability of individuals under my charge.

Scott Afb, Illinois, United States

Provided critical support in delivering mental health services to active duty personnel and their families. Conducted patient intake interviews, administered psychological assessments, and assisted in the development and implementation of treatment plans. Played a key role in crisis intervention, offered immediate support to individuals in distress, and facilitated group therapy sessions.

Scott Air Force Base Illinois

The mission of the U.S. Air Force Honor Guard is to represent Airmen to the American public and the world. The vision of the USAF Honor Guard is to ensure a legacy of Airmen who: promote the mission; protect the standards; perfect the image; and preserve the heritage."The ceremonial guardsman is an individual of good reputation, having integrity, ethical conduct and exhibiting standards which merit respect; responsible for protecting and overseeing the maintenance of standards on and off duty. It is truly an occupation which requires outstanding devotion and commitment to duty. By maintaining our history and exceptionally high standards, honor guards will continue to remain an icon of excellence."

Naf Atsugi, Kanagawa, Japan

Ensured adherence to regulations and safety procedures, assisted in maintaining routine reports, and performed clerical/general maintenance duties as needed. Monitored and maintained system inventory levels; tracked orders. Maintained database, performed physical count of inventory, and reconciled actual stock count to computer-generated reports. Received, unpacked, and delivered goods; re-stocked items as necessary; labeled shelves. Performed routine clerical duties, including data entry, answering telephones, and assisting internal customers.

As, Computer Networking & Information Technology, Computer Technical Support

Activities and Societies: deans honor list, highest honors

Associate Of Science - As, Mental Health Services