Cody Ingram Email & Phone Number

San Diego, Ca, Us

Santa Monica, California, United States

Spearheaded product roadmap development, led daily standups, and managed 2-week sprints, delivering high-impact process efficiency, user experience, and analytic-capturing solutions to clients.Completed a platform overhaul and workflow redesign effort that led to a 60% improvement in client data quality, a 30% faster turnaround on project milestones, and a 75% boost in user satisfaction.Architected and optimized a major client Pardot implementation, migrating automations, email templates, and user groups to greatly enhance client marketing capabilities. Created a completely automated action plan workflow from scratch and standardized the onboarding process for new users.Mentored 5 junior associates with weekly one-on-one sessions to nurture career advancement and skill development. Also served on the new hire interview team, conducting 1-2 interviews/week.

Santa Monica, California, United States

Streamlined complex business processes, driving substantial growth for clients.Took ownership to completely redesign client Bank of Montreal’s marketing platform by deploying best practices on Salesforce automation rules and connecting campaign mappings to ensure scalability for future business needs. I was assigned this project when still a Level 2 associate, though it is typically assigned to a Senior Consultant.Collaborated with multiple stakeholders daily to capture and prioritize feature requests, ensuring client needs and business goals were met.

Santa Monica, California, United States

Designed and delivered comprehensive training demos to client end users and created detailed documentation, significantly improving client user proficiency.

Implemented scalable and impactful solutions to drive significant improvements across internal departments.Executed a large elimination of technical debt by implementing aspects of the SAFe framework and Scrum tools to maximize team bandwidth and productivity. This streamlining effort led to more collaborative communication between stakeholders, ensured that the Salesforce infrastructure was as secure and efficient as possible, and solidified our department’s value to the company.Leveraged agile methodology to consistently deliver value throughout the CI/CD Pipeline.Trained and upskilled department heads on new functionalities, leading 2-3 group training sessions per week and providing meticulous supporting documentation.

Joined JumpCrew through the “Hiring Our Heroes” Salesforce Fellowship, a tech fellowships for transitioning military service members.

San Diego, California, United States

Stood up a full Salesforce implementation as a Freelance Salesforce Consultant for a local nonprofit, pro-bono. Researched and developed processes to streamline lead conversion, data validation, and platform functionality.

La Mesa, California, United States

I greet customers, make handcrafted beverages including teas, and coffee. Normal shift responsibilities consist of taking customer's orders and ringing them up at the cash register through cash or credit card transactions and then making sure each customer is addressed by name as they leave the store. I am also responsible for logging the store order each week and restocking all items in the correct areas of the store.

San Diego, Ca

Worked as a call center agent to assist blind individuals tasks such reading, navigation, and document creation. Handled multiple customer calls while maintaining service levels and ensuring customer satisfaction. Recognized by management for excellent customer service skills. Used Google applications to edit and create calendar events, and troubleshoot products through product manuals.

San Diego, Ca

Acted as case manager for several cases at a time for loan officers through the Salesforce platform. Performed Salesforce administrator duties while answering incoming phone calls regarding software issues that needed to be resolved in our customer's Salesforce accounts. I handled over 20-50 cases day with a very quick turnaround time time. In addition presented a live weekly webinar for new customers that explained the basic features of our online platform and how to implement them into their daily business practices.

San Diego, Ca

Received dispatch notifications for medical care and transfer including 911 and inter-facility transfers. Applied traction splints, wound dressings, and administered medications to give the most effective and compassionate patient care. Performed blood glucose testing on patients and placed electrodes for cardiac monitoring. Employed excellent interpersonal skills to successfully treat patients and manage their emotional needs. Served as Field Training Officer for new hires, responsible for training them on equipment function, proper documentation, and proper patient transporting. Documented patient demographics, medical history using proper medical terminology, wrote patent care reports, and transferred information to hospital personnel.

Sherborn, Ma

Public safety, Fire Suppression, and Emergency Medical Services for the town of Sherborn, MA.

Framingham, Ma

During shifts restocked items on shelves, operating the cash register, baggedgroceries, and assisted customers with finding items around the store.

Qualified Engineer on various types of USCG small boats and ships. Responsible for equipment maintenance on diesel and gasoline engines.Served as a Search and Rescue (SAR) crew member in life-threatening situations in rough ocean conditions.Performed human resources tasks such as date entry, filing, and memo creation for Coast Guard personnel regarding health and life insurance benefits.

Education record

Activities and Societies: Continuing education and skills in the Salesforce ecosystem as a Salesforce professional

Adm-201

5 day course through Salesforce University designed to train attendees to implement and customize a Salesforce organization with essential.

Bachelor Of Arts (B.A.), Political Science And Government

(Aa) Fine And Performing Arts, (Aa) Social And Behavioral Sciences, General Studies, Performing Arts, Social Science

Activities and Societies: Citrus Singers (2008-2010), HonorsI took courses in general studies including mathematics, history, english.