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Dynamic, Performance-Driven Senior Salesforce Consultant with 5+ years of experience designing and implementing scalable technology solutions across healthcare, financial services, and the public sector.I am a seasoned Salesforce administrator, business analyst, and architect now who feels confident owning and creating complex solutions for needed to solve business problems, whether it be on a mid-size or enterprise level. I am highly skilled at analyzing business requirements and translating them into innovative, actionable solutions. My superpower lies at the intersection of technical and interpersonal skills; I am able to dig into systems to execute Salesforce CRM implementation, configuration, and optimization, and also easily communicate and connect with others.In addition, my experience as a Coast Guard Engineer, Search & Rescue Swimmer & former EMT equipped me with exceptional decision-making skills, the ability to perform in high-pressure, fast-paced environments, and work seamlessly as part of a team. I am very proud to have executed a major career transition from US Coastguard/EMT to Salesforce Consultant with the help of the “Hiring Our Heroes” fellowship program. In the last 5+ years, I have become an expert-level Salesforce administrator with a focus on continuous improvement. Areas of Expertise: Enterprise Implementation, Salesforce Administration, Business Architecture & Process Workflows, Technology Solutions, Project Management, Agile Methodology, Stakeholder Management, Data Migration & Security Configuration, Advanced Data Analytics, Product Management & Ownership, Team Leadership, Team Training, Cross-Functional Collaboration, Communication, Networking, Mechanical Engineering, Damage Control, Task Management, Time Management.Certifications: Certified Salesforce Administrator | Certified Platform App Builder | Certified Data Cloud Consultant Certified AI Associate | Certified Marketing Engagement Specialist | Certified Business Analyst | Scaled Agile Framework (SAFe) PO/PM Certified | Eagle Scout (2003)
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Solution ConsultantSalesforceSan Diego, Ca, Us
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Senior ConsultantPublicis Sapient Jul 2023 - Jul 2024Santa Monica, California, United StatesSpearheaded product roadmap development, led daily standups, and managed 2-week sprints, delivering high-impact process efficiency, user experience, and analytic-capturing solutions to clients.Completed a platform overhaul and workflow redesign effort that led to a 60% improvement in client data quality, a 30% faster turnaround on project milestones, and a 75% boost in user satisfaction.Architected and optimized a major client Pardot implementation, migrating automations, email templates, and user groups to greatly enhance client marketing capabilities. Created a completely automated action plan workflow from scratch and standardized the onboarding process for new users.Mentored 5 junior associates with weekly one-on-one sessions to nurture career advancement and skill development. Also served on the new hire interview team, conducting 1-2 interviews/week. -
L2 ConsultantPublicis Sapient Feb 2022 - Jul 2023Santa Monica, California, United StatesStreamlined complex business processes, driving substantial growth for clients.Took ownership to completely redesign client Bank of Montreal’s marketing platform by deploying best practices on Salesforce automation rules and connecting campaign mappings to ensure scalability for future business needs. I was assigned this project when still a Level 2 associate, though it is typically assigned to a Senior Consultant.Collaborated with multiple stakeholders daily to capture and prioritize feature requests, ensuring client needs and business goals were met.
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L1 ConsultantPublicis Sapient Jul 2021 - Feb 2022Santa Monica, California, United StatesDesigned and delivered comprehensive training demos to client end users and created detailed documentation, significantly improving client user proficiency.
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Product ManagerJumpcrew Jan 2021 - Jul 2021Implemented scalable and impactful solutions to drive significant improvements across internal departments.Executed a large elimination of technical debt by implementing aspects of the SAFe framework and Scrum tools to maximize team bandwidth and productivity. This streamlining effort led to more collaborative communication between stakeholders, ensured that the Salesforce infrastructure was as secure and efficient as possible, and solidified our department’s value to the company.Leveraged agile methodology to consistently deliver value throughout the CI/CD Pipeline.Trained and upskilled department heads on new functionalities, leading 2-3 group training sessions per week and providing meticulous supporting documentation. -
Hiring Our Heroes FellowJumpcrew Oct 2020 - Dec 2020Joined JumpCrew through the “Hiring Our Heroes” Salesforce Fellowship, a tech fellowships for transitioning military service members.
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Salesforce ATap Fever Studios Sep 2020 - Oct 2020San Diego, California, United StatesStood up a full Salesforce implementation as a Freelance Salesforce Consultant for a local nonprofit, pro-bono. Researched and developed processes to streamline lead conversion, data validation, and platform functionality. -
BaristaStarbucks Jan 2020 - Aug 2020La Mesa, California, United StatesI greet customers, make handcrafted beverages including teas, and coffee. Normal shift responsibilities consist of taking customer's orders and ringing them up at the cash register through cash or credit card transactions and then making sure each customer is addressed by name as they leave the store. I am also responsible for logging the store order each week and restocking all items in the correct areas of the store. -
AgentAira May 2018 - Aug 2020San Diego, CaWorked as a call center agent to assist blind individuals tasks such reading, navigation, and document creation. Handled multiple customer calls while maintaining service levels and ensuring customer satisfaction. Recognized by management for excellent customer service skills. Used Google applications to edit and create calendar events, and troubleshoot products through product manuals. -
Customer Success RepresentativeJungo Jul 2019 - Jan 2020San Diego, CaActed as case manager for several cases at a time for loan officers through the Salesforce platform. Performed Salesforce administrator duties while answering incoming phone calls regarding software issues that needed to be resolved in our customer's Salesforce accounts. I handled over 20-50 cases day with a very quick turnaround time time. In addition presented a live weekly webinar for new customers that explained the basic features of our online platform and how to implement them into their daily business practices. -
Emergency Medical TechnicianAmerican Medical Response Mar 2016 - Apr 2019San Diego, CaReceived dispatch notifications for medical care and transfer including 911 and inter-facility transfers. Applied traction splints, wound dressings, and administered medications to give the most effective and compassionate patient care. Performed blood glucose testing on patients and placed electrodes for cardiac monitoring. Employed excellent interpersonal skills to successfully treat patients and manage their emotional needs. Served as Field Training Officer for new hires, responsible for training them on equipment function, proper documentation, and proper patient transporting. Documented patient demographics, medical history using proper medical terminology, wrote patent care reports, and transferred information to hospital personnel. -
Firefighter/EmtSherborn Fire Dept May 2015 - May 2016Sherborn, MaPublic safety, Fire Suppression, and Emergency Medical Services for the town of Sherborn, MA. -
CrewmemberTrader Joe'S Oct 2015 - Jan 2016Framingham, MaDuring shifts restocked items on shelves, operating the cash register, baggedgroceries, and assisted customers with finding items around the store. -
Fireman/EngineerU.S. Coast Guard Nov 2010 - Apr 2015Qualified Engineer on various types of USCG small boats and ships. Responsible for equipment maintenance on diesel and gasoline engines.Served as a Search and Rescue (SAR) crew member in life-threatening situations in rough ocean conditions.Performed human resources tasks such as date entry, filing, and memo creation for Coast Guard personnel regarding health and life insurance benefits.
Cody Ingram Skills
Cody Ingram Education Details
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Adm-201 -
Political Science And Government -
General Studies, Performing Arts, Social Science
Frequently Asked Questions about Cody Ingram
What company does Cody Ingram work for?
Cody Ingram works for Salesforce
What is Cody Ingram's role at the current company?
Cody Ingram's current role is Solution Consultant.
What is Cody Ingram's email address?
Cody Ingram's email address is in****@****ail.com
What is Cody Ingram's direct phone number?
Cody Ingram's direct phone number is +190929*****
What schools did Cody Ingram attend?
Cody Ingram attended Trailhead Military By Salesforce, Trailhead Military By Salesforce, San Diego State University-California State University, Citrus College.
What skills is Cody Ingram known for?
Cody Ingram has skills like Team Building, Team Leadership, Mechanical Engineering, Firefighting, Damage Control, Task Management, Time Management.
Who are Cody Ingram's colleagues?
Cody Ingram's colleagues are Muralidhar Nimmagadda, Victoria Lambert, Suraj R, Ariel Levy ☁, Dana Grice, Rahul K., Alexis Curry.
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