Cody Lorenz Email & Phone Number

Bethesda, Maryland, United States

National Institutes of Health - NICHD (National Institute of Child Health and Human)

Bethesda, Maryland

National Institutes of Health - NICHD (National Institute of Child Health and Human)

Severna Park

At MacMedics we are the only Apple Premium Service Provider in the area. We provide the highest level of customer service and as well as technical knowledge for all customers that visit us. Handled repairing the entire range of Apple products, from computers to mobile devices. Required to properly follow Apple’s service guide for repairs as well as ordering parts through Apple’s repair database. Also responsible for properly receiving parts that are ordered and sort with correct repairs to make… Show more At MacMedics we are the only Apple Premium Service Provider in the area. We provide the highest level of customer service and as well as technical knowledge for all customers that visit us. Handled repairing the entire range of Apple products, from computers to mobile devices. Required to properly follow Apple’s service guide for repairs as well as ordering parts through Apple’s repair database. Also responsible for properly receiving parts that are ordered and sort with correct repairs to make sure customer devices are repaired with correct parts on time. Responsible for checking in customers in our database and properly documenting customer issues. Also handled selling both new Apple products as well as MacMedics refurbished units. Certified through Apple’s ACMT and ACIT to work on computers as well as mobile devices. Able to perform data recoveries on failing hard drives using software methods. Assisted business customers with on site networking, software repair and storage solutions as well as setting up file sharing servers. Show less

Annapolis

Responsible for the repair or replacement of devices for warranty issues and insurance claims. Handled customers in a timely manner from walk ins and appointment. Repaired devices ranging from basic flip phones to smartphones such as iPhones, Samsung, HTC and LG. Learned in house ticketing system and also POS and Back of House inventory and reporting systems. Duties included receiving, checking quantity and also inputting daily inventory correctly into system. Performing weekly serialized… Show more Responsible for the repair or replacement of devices for warranty issues and insurance claims. Handled customers in a timely manner from walk ins and appointment. Repaired devices ranging from basic flip phones to smartphones such as iPhones, Samsung, HTC and LG. Learned in house ticketing system and also POS and Back of House inventory and reporting systems. Duties included receiving, checking quantity and also inputting daily inventory correctly into system. Performing weekly serialized device inventory checks as well as non serialized accessory inventory checks. Was required to perform to a goal on repairs, device swaps, accessory quota and also customer survey satisfaction. Made sure that all customers received proper updates on status of repairs and replacement devices. Required to check all demo devices functionality on a daily basis as well as make sure all demo device software is up to date and applications updated. Also, ability to successfully triage issues with mobile software. Certified to troubleshoot and repair mobile device by Sprint PCS. Show less

Annapolis

Performed various repairs for customers on mobile phones, tablets, music players, game systems and computers. Worked with customers on the sales floor to input invoices into POS system based on service needed. Learned board level soldering for charge ports, flex cable connectors and resistors. Handled inputting customers into web based P.O.S system, up-selling products and making sure customer understands repair and what to expect. Also experienced with mobile data transfer hardware. Able to… Show more Performed various repairs for customers on mobile phones, tablets, music players, game systems and computers. Worked with customers on the sales floor to input invoices into POS system based on service needed. Learned board level soldering for charge ports, flex cable connectors and resistors. Handled inputting customers into web based P.O.S system, up-selling products and making sure customer understands repair and what to expect. Also experienced with mobile data transfer hardware. Able to accurately troubleshoot issues with all devices. Job duties of manager include ordering parts and managing inventory, opening and closing store (register/safe counts/nightly deposits). Also responsible for handling customer issues, performing bi-weekly mobile carrier visits to promote store, training new employees and calculating budget for parts and phone buys based on monthly profits. Show less