Douglas Walker Email & Phone Number

Fairfax, Virginia, United States

Full responsibility to lead, operate, and ensure program management and service delivery excellence to customers/clients, Profit and Loss (PnL) responsibility, and the continued growth and expansion of opportunities and delivery within related accounts/programs/services. Provides oversight and leadership to all projects/contacts. Collaborates with the team, customer, and corporate resources daily to stay abreast of any concerns or issues.Accountable in part for the company’s financial performance objectives, to primarily include but not limited to account expansion, revenue growth, profitability, cash generation, program performance, customer satisfaction, technology development, operational improvements, and talent development. Develops strategy and plans to successfully implement operational policies and achieve project/contract performance in support of strategic objectives.Coordinates solutions, pricing of proposals, and supporting all operational, delivery, and back-office processes. Responsible for all aspects of program delivery, periodic reviews, proactive customer support, and third-party assessment for exceeding the performance objectives of the programs. Accountable for the day-to-day executive point of contact of the company for all stakeholders connected to the programs under execution. Develops, executes, monitors, and manages the periodic operating plans related to all service, solutions, and delivery as contractually agreed to with clients/customers; as well as for those that are planned as part of the forecasted growth.Key member of the executive leadership team works as an integral team member aligned with others leading Technology, Growth and Strategy, Human Capital, Talent Management, Security, Contracts, and Infrastructure. Manages multiple project/program managers and/or senior level individual contributors. Serves as an advisor or project sponsor role for moderately complex engagements.

Vienna, Virginia, United States

Sr Portfolio Manager | DOD, DHS & DOJ• Provides oversight/leadership to multiple projects/programs led by multiple project/program managers, utilizing both direct and subcontracted labor.• Oversight for financial, client, and people management well-being of the contracts, with a primary focus on ensuring delivery of excellence, P&L, and execution of program growth initiatives.• Focus on tactical & strategic customer relationship management.• Responsible for all aspects of general & risk management and oversight of the day-to-day operations, task execution and delivery of programs.• Establish and implement key metrics, key performance indicators (KPIs), program status updates.• Directly participating and collaborating with business development and capture teams to build a strong pipeline of organic or qualified opportunities and success in capturing new work.• Responsible for all aspects of program delivery compliance, customer satisfaction, and staff development within the program for professional and career development.• Participates in proposal development from an operations and delivery perspective, responsible for the management approach and program management plan as well as participate in solutioning related to an overall technical approach.• Responsible for all aspects of account management specific to programs under execution/delivery to maintain superior customer touch and affinity.• Provides leadership and vision to employees, motivate them to strive for excellence, achievement of business goals and objectives, and instill a culture of customer service and accountability.• Manages all employees under the projects, programs, efforts and/or initiatives subordinate to the assigned portfolio and responsible for the performance management and hiring of the team members.• Serves as a hands-on leader to all staff to support their development in becoming high performing team members while achieving personal and individual career development goals.

Vienna, Virginia, United States

Mar 2021 to Present Ambit + Greenzone, Vienna, VA VP, National Security» Manages and provides oversight of multiple complex and diverse accounts, programs, project management offices, transformation efforts, and acquisition life cycle management activities. » Develops strategic plans, identifies new and organic opportunities, links required and new capabilities, and fosters partnerships and teaming to support successful business development efforts.» Role includes full profit & loss (P&L) responsibility for National Security programs; organic growth across portfolio; developing and managing program managers and high-performing teams; institutionalizing service delivery quality across programs; assisting and supporting National Security Growth opportunities.» Builds strong relationships across internal and external contracts including existing and potential new customers, existing and new teaming partners, internal stakeholders including subject matter experts (SMEs), Program Managers (PMs), and Proposal Team members, and other business operations/development resources.» Maintains customer relationships, ensuring strong performance and value add for all existing contracts.

Arlington County, Virginia, United States

» Managed and led all aspects of delivery for data analytics/management, software/systems development, cyber security, and management consulting for the entire company.» Worked collectively to establish corporate vision, goals, objectives, and strategy.» Developed, established, and implemented operational and back-office support processes and procedures to steam line and enable consistent and repeatable support to enhance strategic and tactical delivery.» Developed and implemented best practices and frameworks across all projects and contracts.» Designed and implemented standard processes and procedures through the entire project life cycle.» Worked collaboratively with business development to identify, pursue, and win new business, and develop capture plans, win strategies, and teaming approaches.» Managed profit and loss (P&L) to deliver projects and programs.» Managed and provided oversite to all operations & delivery staff to include employees, independent contractors, and subcontractors. » Developed operational and delivery mentorship programs to develop stellar leaders and team members.

Fairfax, Va

• Overall responsibility for the company’s DoD Portfolio• Supports leadership teams in shaping strategy and business development effort of the company • Coordinates account management efforts, resourcing, staff development, and engagement team management Project Manager (ESA IV) – DOJ / JCS• Manage a team of seven (7) engineering Subject Matter Experts (SMEs) supporting Microsoft Exchange, SharePoint and Skype platforms supporting Department VIP users as well as 24x7 incident response as needed.• Manage work streams in both Operations & Management duties as well as system integration engineering duties. • Works closely with Federal manager to execute all Department driven processes, engineering projects and information dissemination to senior leadership.• Work with Leidos program management staff and other Leidos infrastructure teams to fulfill the contractual requirements of ESA IV JCS contract and other mission related tasks.• Interaction and collaboration between multiple cross functional teams. • Coordination and management of Incident Response process for critical system outages, data spills or other critical initiatives as defined by Federal management. • Uses available computer systems resources and personnel to support management's quest for information, documentation, reports, and analyses and process compliance.• Recommends alternative solutions to management as to courses of action that best meet organization's goals.

Fairfax, Virginia, United States

» Led, coordinated, and planned staff activities for a team of seven (7) engineering Subject Matter Experts (SMEs) and managed work streams in operations, management, and system integration engineering. » Worked collaboratively with stakeholders to prioritize the operational and maintenance efforts to meet DOJ migration support activities objectives, including managing time and materials support for Office 365 (O365) migration and holding migration planning meetings. » Provided leadership to drive team to exceed Microsoft Exchange, Skype, and SharePoint acceptable quality levels (AQLs) of 99.9%, maintaining 100% availability. » Served as the ESA-IV Quality Lead for the JMD ISO 27001 Stage I and 20000-1 Change Management assessment and passed the external audit with no identified areas for improvement» Worked closely with Federal manager to execute all Department driven processes, engineering projects and information dissemination to senior leadership.» Worked with Leidos program management staff and other Leidos infrastructure teams to fulfill the contractual requirements of ESA IV JCS contract and other mission related tasks.» Ensured consistent interaction and collaboration between multiple cross functional teams. » Coordinated and managed Incident Response process for critical system outages, data spills or other critical initiatives as defined by Federal management. » Used available computer systems resources and personnel to support management's quest for information, documentation, reports, and analyses and process compliance.» Recommended alternative solutions to management as to courses of action that best meet organization's goals.

Fairfax, Va

• Lead on-site engagement manager who represented emagineIT as an advisor to the SAF/CIO A6 • Led diversified 32-member contract team to directly support the SAF/CIO A6 organization in strategic planning, organizational planning, developing policy, enforcing and auditing policy compliance, aligning policy with strategic goals, and supporting the analysis of current programs and projects. • Served as on-site engagement manager who represents EIT as an advisor to the SAF Office of Information Dominance, CIO, and staff. Supports Air Force leadership teams in shaping strategy, policy, and development efforts by sharing knowledge of inter-dependencies/inter-relationships of programs and their processes and priorities. Works with the COR and TRs to review, analyze, and develop processes for such areas as Cyberspace Operations, Enterprise Architecture, Knowledge Operations. Reviewed all functional areas for process improvement. • Facilitated multi-disciplinary teams of military, civilian, and contractor personnel to develop both technical and non-technical solutions to improve collaborative efforts across HQ AF, MAJCOMs, Joint Staff, and the entire DoD. Coordinates account management efforts, resourcing, staff development, and engagement team management.• As a SME supporting SAF/CIO A6, helped transition the first ever AF-wide enterprise solution for Mass Notification to the cloud—a DoD standard! Protected 700K Airmen w/mass alert system update; secured $40M; cut response time by 50%--SecAF’s #1 priority.• Only SAF/CIO A6 contractor supporting both the AF-Wide O365 effort; that has successfully migrated 625K+ users into the cloud. Actively aided DoD’s office cloud migration business case study; cataloged services and current spend; 10 years/$325M+ savings. Direct support for AF Cloud Hosted Enterprise Services, DoD Defense Enterprise Office Solution (DEOS) and Enterprise Collaboration and Productivity Services (ECAPS).

Saf/Cio A6, Pentagon

Senior Business Analyst / Action Officer (AO) (A&AS Contract) - SAF/CIO A6• Aided staff activities, coordinated development of unified capabilities for 845K users on $3B information network• Synchronized implementation of enterprise service programs/initiatives across Air Staff, MAJCOMs, FOAs & DRUs• Shaped AF doctrine, strategy & policy, drives standards/governance/innovation/architecture for AF enterprise services• Liaison with JCS, OSD, DISA, AFSPC, AFLCMC and other services regarding IT enterprise programs & policies • AO for “largest MS O365 enterprise” (SAF CIO) deployment in the world; $1B/5 yr contract/750K user—AF first!• Aided DoD’s office cloud migration business case; catalogued services/current spend—10 yrs/$325M+ savings• AF rep helped engineer DoD enterprise IT services plan, $763M recap program—designed architecture for 2.7M users• Championed AF-wide EMNS SW push; aligned AF helpdesk priorities—zero senior leadership engagement—single solution• Co-authored CSAF Mass Notification memo, coordinated multi A-staff injects/approvals—protected/postured 770K+ Airmen

Saf/Cio A6, Pentagon

Provided Advisory & Assistance Support (A&AS) Services for DoD Enterprise Unified Capabilities (UC), Collaboration Pathfinder, Emergency Mass Notification System (EMNS), Interoperability, Joint Base & AF Common Output Level Standards, to the Cyberspace Operations Directorate for the SAF/CIO A6. Lead for diversified contract team; enables cyber operations and mission support activities—AF-wide impact. Advises and assists the DoD and SAF/CIO A6 in developing strategies, architectures and execution plans for single, virtual, interoperable, and secure IT network supporting the entire DoD. A6 lead action officer for DoD Enterprise UC (voice, video, chat, VTC) strategy; carrier class solution delivers $806M Acquisition & $1.67B in circuit costs benefits / avoidance over the Future Year Defense Program (FYDP). SAF/CIO A6 Rep for the Cloud Computing Office Automation and AF pilot to the DoD CIO enterprise solution. Provides business analyses, expertise, workflow, staff action support and serves as member to numerous technical working groups--Cloud Computing, Joint Information Environment, Data Consolidation and IA. A6 Rep to the SECDEF & HAF Emergency Management Working Group (EMWG and DoD Public Safety Communications Working Group (PSCWG)—establishment of first AF and DoD-wide enterprise warning system. AF Rep to DoD Interoperability Panel; ensures compliance w/technical architectures, security policies/directives, and legislation statues/decisions; reviewed/validated 200+ systems—critical certification for fielding decisions. Co-led IT Functional area of Joint & AF Common Output Level Standards--shaping future DoD & AF resources. Developed process for vital AF Programs of Records; increased oversight from 22 to over 450--100% compliance.

Saf/Cio A6, Pentagon

• Lead for diversified contract team; enabled cyber operations and mission support activities--AF-wide impact• Provided business analyses, expertise, workflow, staff action support and serves as member to numerous technical working groups--Cloud Computing, Joint Information Environment, Data Consolidation and Information Assurance • AF Rep to DoD Interoperability Panel; reviewed/validated 200+ systems--critical certification for fielding decisions• Co-led IT Functional area of Joint & AF Common Output Level Standards--shaping future DoD & AF resources • Developed process for vital AF Programs of Records; increased from 22 to 232 in six months--100% compliance

Pacific, Hawaii

Primary advisor to commander for 500+ US joint-service military, civilian/contractor personnel• Provided C4ISR to US Pacific Command $6B+ infrastructure w/satellite/network support/275 major nodes/20K+ trunks/circuits at 265 sites/72 bases in 8 countries/142Gb b/w for 325K+ allied customers• Established Command Inspection Program; 1K+ checklists--compliance soared/DISA best practice• Improved overall command climate; highest level in five years--validated by July 2010 inspection

Spangdahlem, Ab, Ge

Led 200 enlisted/officers/civilians spanning 17 careers fields operating/maintaining $77M IT assetsEnsured proper utilization of resources for 1 base, 6 tenant units/18 geographically separated unitsCreated Self-Inspection Program for 8 units; each received “Excellent” rating during 2009 inspection

San Antonio, Texas

Led 700+ member worldwide organization w/6 squadrons, 8 detachments, providing vital battle space Network Defense (NetD)/Network Operations (NetOps) missions supporting the entire USAF• Led organizing, equipping and training of personnel within subordinate units to operate, manage and secure the network battle space as part of the then newly established Air Force NetOps Command• Provided NetD, global connectivity and enterprise services for 700K+ personnel worldwide

Lackland Afb, Texas

Led an enlisted force of 154 personnel spanning eight specialties; focal point for organizational programs• Advised leadership on matters impacting resources, utilization, efficiency, management, supervision, training, operations tempo, morale, quality of life, recognition, performance, conduct and standards• Spearheaded development/implementation of formal NetOps Standardization/Evaluation

Ramstein, Ab, Germany

Led flight of 120 personnel compromising four functional sections, personally managed $6.2M budget• Provided US Air Forces in Europe (USAFE) senior leadership administrative management oversight, situational awareness, operational defense & command/control of USAFE’s $168M enterprise network• Remote administration of network supporting 42,500+ war fighters at 7 main operating bases/25 geographically separated units; utilizing 23 consolidated web servers and 20-server internal network• Implemented USAFE’s first theater-wide centralized helpdesk; saved $7M--benchmarked for AF• Instituted USAFE theater-wide Network Operations Standardization and Evaluation Program; USAF first--assured network administrators met training and certification standards

Ramstein Ab, Germany

Oversaw operations/support of the Global Command and Control System (GCCS) within USAFE• Led 36 military and contractor personnel to ensure $3.5M GCCS 24/7 operational support and war-planning activities of the Joint Staff , HQ USAFE and 490 theater customers/11 sites in 7 countries• Managed first GCCS intrusion detection system; design copied and implemented across AF as standard• Instituted Group Exercise Evaluation Team program after new wing standup; skyrocketed mission readiness for $210M in IT assets and 465 troops--program adopted as wing standard

Master'S Degree, Cybersecurity Policy

Master Of Business Administration (M.B.A.), Management

B.A. Degree, Business Admin/Management

B.S. Degree, Business/Management

A.S. Degree, Liberal Arts

A.S. Degree, Info Systems Technology