Member of senior leadership team. Traction entrepreneurial operating system (EOS) Integrator, directly supporting Visionary President & CEO. Director of Human Resources, Purchasing and Finance functions. • Revenues doubled and workforce increased 80 percent during tenure. • Faithful execution of the business plan, exceeding P&L objectives. • Lead, manage and hold leadership team accountable for achieving agreed-upon commitments. • All processes center around core values, from employment interviews to daily meetings. • Switch to level funded medical plan reduced benefit expense by 25 percent. • Employee attitude surveys constantly improved, and now near Traction ceiling. • Workers compensation modification rate reduced from 1.33 to .84, saving $25,000 per year. • Increased participation in medical, dental and disability insurance, HSAs, and achieved 100 percent participation company savings plan. • Established paid internship programs through Washington University and Liberty University. • Bell Leadership Achievers certified.

Responsible for internal and external corporate communications, including oversight of internal (intranet) and external websites, employee communications, weekly Sales meeting presentations, and local events outreach. Requires close interaction with Senior Leadership. Reported directly to YP Chief Marketing Officer, then to AVP Communications following acquisition by Dex Media.• Consistently exceed 80% open rate on internal communications.

Responsible for strategic planning for 75 regions that generated $3 billion in annual revenue. Created individual marketing plans and coordinated brainstorming / idea generation meetings with local management teams, benchmarking against the top performing markets in the country, then monetizing the difference to illustrate opportunity. Reported directly to Chief Marketing Officer.• Oversaw data mining of 350+ competitor products, reducing annual expense from $500,000 to $100,000 over a 3-year period while increasing leads, conversions and revenue.

Solely responsible for $22 million in local print and digital advertising revenue for three of AT&T's top 100 directories. Total revenue generated exceeded $48 million. Managed, trained and developed an outside sales team and support staff with the sole emphasis in exceeding aggressive annual advertising revenue objectives. This included P&L responsibility, strategic planning, generation of new revenue streams, strengthening existing client relationships, customer service, public relations liaison, and facility administrator. • From 2004-2008, exceeded all sales and customer growth objectives; sales results ranked in top 5-10% of all peers. • 2005 CEO Circle of Excellence recipient (highest Sales award). • Led West Coast Region in core revenue objective (2006, 2007) and in new business (2005, 2006, 2007). • Initiated three sales projects in 2007 that generated more than $1.2 million in incremental revenue.

Managed and developed a team of 11 Telemarketing Representatives which consistently surpassed annual sales objectives on a revenue base of more than $5 million. Exceeded objectives by 33 percent, and finished in top half of all major campaigns. VP Winners Circle recipient.

Developed and implemented the company's multimillion dollar sales incentive programs. Served as liaison between Sales and other internal and external organizations. Developed and implemented work simulation assessment programs administered to all sales managers. Supervised one employee.

Developed and implemented all behavioral-based work simulation assessment programs. Annually conducted 1,000 work simulation assessments used to select sales, customer service and artist candidates. Supervised a staff of three full-time and seven contracted assessors.

Responsible for the company's 300+ annual staffing decisions. Developed employment policies and procedures. Developed and presented the EEO/Employment Interviewing Training Certification Course. Negotiated major employment services contracts. Developed a mechanized job transfer program; developed and implemented the organization's $14 million budget. Conducted internal compliance reviews of employment, training and assessment policies and procedures, developed and implemented the company's affirmative action programs. Performed Impact Ratio Analyses and Standard Compliance Review Reports. Administered the relocation plan. Developed and presented sexual harassment awareness program. Supervised four employees.

Responsible for payroll administration for 3,500 employees worldwide. Responsibilities included compensation and benefit administration, electronic fund transfers and tax reporting. Supervised seven employees. Promoted into position in June, 1986 from an entry-level position.