Cody Mack Email & Phone Number

Cottage Grove, Wisconsin, United States

Madison, Wisconsin Area

- Prepared and delivered software renewal contract quotes to customers and resellers- Catered and recommended software contract’s for each end user and reseller specific needs- Point of contact for all customer software questions- Prepared monthly status reports that gave insight to future revenue projections- Expert in successful account management and sales tracking within Salesforce - Used customer insights to adjust to a billing cycle that better fit the their needs- Managed 80+ customer renewals each month and ensured accurate billing

Madison, Wisconsin Area

-Develop carrier relationships in order to effectively support our customers -Utilize carrier analytics and other internal resources to make informed buying decisions -Maintain and grow relationships with carrier accounts including conducting account reviews and identifying opportunities for additional collaboration -Provide consistent and exceptional service levels to contracted carriers and internal customers

Janesville/Beloit, Wisconsin Area

-Solely managed a team of 20-30 employees-Was the main contact and problem solver for guest and team member concerns-Analyzed payroll and daily reports -Led team meetings and communicated daily objectives -Managed teams across logistics, sales floor, front end, and human resources-Coached employees through career development and delivered useful feedback

Madison, Wisconsin Area

-Gained valuable customer service skills -Set weekly goals and measured progress-Shared product expertise with customers-Executed the various follow up procedures such as delivery dates and product availability in order to finalize transactions. -Was taught the importance of other store departments including distribution, customer service and accounts receivable in order to gain a solid grasp of all the aspects of retail operations.