• Trained to operate and run a dialer system, managing all aspects of the entire process• As the manager I am able to run the entire office, hold meetings, run campaigns, assign all tasks to employees, listening in on callers to make sure they are doing their jobs correctly, taking hourly totals, and training all new employees• As team leader I help to motivate the office, positively pushing for every employee to succeed. I also am constantly coming up with new ideas to maximize sales. For example, creating games to give employees more incentive to reach and over-exceed their daily goals• Appointed to learn and operate every aspect of a completely new dialer system, working directly with our corporate leaders and tech support managers• Leader of the verification crew. First to learn and lead new verifying department, I have made multiple improvements to the system, and rewrote all scripts• In charge of verifying and training all new Public Appeal employees• Managed payroll and made weekly profit- loss sheet