- Skilled in project organization and client relations for effective administration.- Developed and managed project plans, budgets, and schedules, ensuring alignment with client expectations.- Communicated project status, risks, and issues to stakeholders while actively contributing to post-project evaluations for improvement.

- Led, coached, and developed a team of 5+ people leaders in a startup environment to optimize performance and foster growth.- Designed and implemented process improvement initiatives to enhance operational efficiency and customer experience.- Collaborated with Support and other stakeholders to establish and maintain a top-tier operational environment.- Monitored and analyzed key performance metrics such as Conversion Rate, Escalation Rate, Average Handling Time, Quality Assurance, Retention, and Net Promoter Score.- Conducted in-depth analysis to understand performance drivers and drive continuous improvement, spearheading operational enhancements for increased efficiency in the Verification department, and proactively provided insights for informed decision-making.

- Coordinated with team leads to optimize store operations and ensure accountability for performance and profitability.- Provided feedback and coaching to foster a culture of problem-solving and forward-thinking among team members.- Supported creative marketing, merchandising, customer experience initiatives, and team leadership to drive sales and customer engagement.

-Designed and implemented visually compelling displays that increased customer engagement and sales -Collaborated with the marketing and sales teams to ensure cohesive branding and promotional strategies across all visual merchandising projects.-Conducted in-depth market research and trend analysis to continuously update store layouts and displays, aligning with the latest fashion trends and customer preferences.

- Streamlined office operations by implementing efficient filing systems and digital tools**, enhancing overall productivity and reducing response times.- Maintained and organized confidential records and files, ensuring accurate documentation and easy retrieval in compliance with county policies.- Assisted in preparing and processing financial documents, such as invoices and expense reports, contributing to efficient budget management.