Cody Russell Email and Phone Number

Deal with day to day ever growing business needs: Invoicing, logistics, technology & sales.

• Responsible for administering, maintaining and diagnosing/repair of software and hardware systems. Provided thorough end user documentation and training.• Responsible for building computers, servers, security systems network infrastructures.• Ensured practical, secure, proactive virus removal policies and procedures.• Responsible for scheduling house calls for clients and providing remote support to clients utilizing Logmein.• Provided free consulting to customers, clients to help better business practices and relations.• Provided data recovery for failing hard drives and alternative recovery solutions.• Provided thorough and strong simplified end user documentation to deviate frustration.• Responsible with communicating with vendors and distributers to assist with products and services such as RMA and availabilities.

• Maintain MYSQL databases on a daily basis.• Scripted bash scripts to secure daily backups and push offsite.• Installed rollover backup servers in case of downtime.• Installing hotfixes as needed to patch certain issues as they arise.• Installed and scripted GeoIP to structure localized traffic only.• Marketing my own advertisements and building professional relationships with companies.

• Responsible for administering, maintaining and diagnosing/repair of software and hardware systems. Provided thorough end user documentation and training.• Responsible for administering, maintaining and diagnosing internal and external network (wlan, lan, vlan) systems. Provided thorough documentation.• Responsible for managing Citrix Xen-Server / Citrix Receiver for Arc of the Quad Cities.• Responsible for maintaining roaming profiles for several clients.• Developed bash / batch scripts to simplify various tasks such as clearing printer queues.• Responsible for installing, maintaining and supporting Barracuda hardware and virtual appliances to ensure productive web traffic for several clients.• Responsible for over 500 client companies through portal software.• Responsible for maintaining workstation and server backups through Norton Ghost, Norton Ghostcast Server and Acronis True Image, BDR’s and Dato’s.• Ensured practical, secure, proactive virus removal policies and procedures.• Assigned project lead over a new contract, client with over 10 nationwide offices. Provided implementation of fluent structure, heavy documentation and end user support.• Responsible for administering, maintaining and diagnosing/repair of printers and fax machines.

• Responsible for administering, maintaining and diagnosing/repair of software and hardware systems. Provided thorough end user documentation and training.• Set up user accounts, import PST files on Exchange.• Managed Trend Micro ScanMail Suite applying mail filtering rules and secure mail flow.• Responsible for setting up marketing templates for successful deliverability.• Responsible for maintaining and ensuring functionality of a working opt-out list. • Responsible for administering, maintaining and diagnosing internal and external network (wlan, lan, vlan) systems. Provided thorough documentation.• Ensured practical, secure, proactive virus removal policies and procedures.• Responsible for overseeing blacklists as they arise and clearing them out.• Earned the company $1,000’s by implementing advanced mailing software and focusing workforce on other avenues of productivity.• Responsible for administering, maintaining and diagnosing/repair of printers and fax machines.• Created and maintained several mailing lists and databases for fluent deliverability’s.

• Responsible for administering, maintaining and diagnosing/repair of software and hardware systems. Provided thorough end user documentation and training.• Installed OSTicket for better documentation on the fly and to provide live up to date information to our clients.• Responsible for building computers, servers, security systems network infrastructures.• Ensured practical, secure, proactive virus removal policies and procedures.• Responsible for scheduling house calls for clients and providing remote support to clients utilizing Logmein.• Provided free consulting to customers, clients to help better business practices and relations.• Provided data recovery for failing hard drives and alternative recovery solutions.• Provided thorough and strong simplified end user documentation to deviate frustration.• Responsible with communicating with vendors and distributers to assist with products and services such as RMA and availabilities.

• Provided excellent verbal communication skills to ensure quality service.• Aided in any Cisco VPN issue that arose from clients working remotely from home.• Assigned project aide for software development and end user documentation for software pushes and hotfixes.• Assigned project aide for John Deere Mainframe Analyst. Overseen jobs that abend and potentially stop production costing the company millions a minute. And coming to quick resolution.• Influenced strong documentation to help assist our knowledgebase team with providing better practices and procedures to the rest of the work force.• Help assist customers with SAP Front End not being installed or working properly.• Help assist customers with Pro-I / Pro-E.• Provided phone support to assist customer with networking issues both internal and external.• Provided support for host mainframe systems and metaframe systems.