Cody Sims Email and Phone Number

*Led process transformation and business readiness for the services organization to enable net new online capabilities

*Engineered global processes, conducted gap analyses, sought executive approvals for policy changes, in support of the global launch for the Custom Multivendor Support and Dell Flexible Billing offers *Designed processes and IT solutions to enable customers to self serve and transact online renewals quotes *Led business focused design sessions for the OEM business to design repeatable qualification and sales processes to allow the business to more efficiently sell OEM deals*Harmonized global out of warranty support processes to drive consistency and identify areas to drive incremental revenue growth

* Analyzed complex business problems with technical architects and development leads to define and document business requirements, solution design decisions, and standard operating procedures for finance and business teams* Consulted with cross functional teams to develop and implement KPI’s, automated reporting/process solutions, and process improvements to meet client’s needs* Developed business requirement documents including user stories, process flow charts, and testing plans to connect current and future state capabilities and features to product requirements* Evaluated the business priorities of the Company, translated the main KPIs into actionable insights for stakeholders while proactively identifying new areas of opportunity to drive further improvements that align with client’s priorities and technical capabilities

* Supported the optimization of current state processes prior to go-live, including design, testing, and deployment of required enhancements to existing functional modules* Managed risk by using established risk management practices to address execution challenges associated with quality, schedule, and costs, in adherence with risk management framework* Coordinated system integration testing, user acceptance testing, cutover, deployment, and post-go live hypercare and support phases. Also assisted in preparing end user training materials in collaboration with the functional departments* Functioned as the liaison between the product owner and scrum team and collaborated in defining design options through a hybrid agile methodology

* Identified, developed, managed, and executed analyses to uncover areas of opportunity and present written business recommendations that will help shape the business strategy* Proposed and implemented business metrics to develop the data infrastructure and underlying technology to support business growth and lower the operational costs of the business* Partnered with cross functional teams to identify data issues and/or the root cause of data discrepancies to support data cleansing and conversion activities for financial and supply chain data

* Worked in partnership with business leads to identify process improvement opportunities and establish baseline metrics to track results across a portfolio of projects* Formulated a process for collecting, analyzing, and synthesizing business data from multiple sources into a digestible and actionable format for key stakeholders to enable efficient decision making* Developed, and executed management processes, delivered training and education on project management requirements and methods, facilitated project governance and reporting, and model improvement initiatives

* Implemented process for planning, directing, and coordinating interdependent activities for complex work efforts to accomplish goals and objectives within a specified timeframe, scope, and budget* Ensured consistent visibility for research teams by monitoring and reporting business objectives, work efforts achievements, and key status indicators* Designed, developed, and maintained ongoing and ad-hoc metrics, reports, spreadsheets, abstracts, and analyses that drove key research decisions