• Creation and build out of Second Level Review team for preventative & detective testing of controls• Creation of all internal & external policies, procedures, communication of results and oversight process(s)• Direct leadership of Business Support Consultants and Quality Assurance Analysts• Partnership with legal partners, control partners and business leadership for effective testing of high risk process(s) and regulatory process(s)• Partnered with Issue Validation Teams to ensure sustainability, validation and closure of open regulatory and high process(s) that require attention due to customer impact or harm• Provided recommendations of business actions such as remediation based off trends and testing results

• Provide board members direction and guidance to ensure alignment with company diversity, equity and inclusion goals• Lead local Pride Connection Chapter• Engage and support members and allys• Partner with local LGBTQ+ organizations • Organize community volunteer activities

• Develop, implement and oversee a compliance program for business unit of low to moderate compliance risk• Create and ensure delivery of compliance training to operational employees• Ensure coordination and communication inside the business, with the Law Department, Internal audit, and external customers as necessary• Prepare management reporting on compliance such as targeted reviews• Provide compliance risk expertise to the business unit projects and initiatives • Manage team of Quality Managers, Quality Assurance Analysts and Quality Monitors• Initiate, oversight, validation of Targeted & Legal Reviews

• Responsible for management of collections efforts within a department or business unit. • Develop and monitor collections results and goals by performing budgetary, collections analyses; improving group performance• Provide information and consultation to senior management while coordinating staff, budget, and resources to optimize collections efforts; resolving complex problems or inquiries; • Ensure unit meets government regulations and company policies; training and coaching staff.

⦁ Ensure adherence to Company Policies and Procedures in addition to compliance with state and federal regulations⦁ Handle escalated calls from team members⦁ Effectively communicate corporate and department objectives on a regular basis⦁ Motivate and create a positive working environment to achieve productivity and performance standards.⦁ Assesses team member development needs, drafts team member development plans, and monitors team member performance.⦁ Screen qualified candidates, interview, hire process⦁ Train, coaches and provides feedback to team members to support the business objectives of the department

⦁ Mitigate losses by collecting on the highest degree of designated high risk delinquent accounts.⦁ Locate customers and collateral through advanced skip trace techniques.⦁ Maintain good customer relations with borrowers and effectively solves problems in an effort to resolve account delinquency and prevent losses.⦁ Ensure proper vendor and expense management in an effort to achieve company goals.⦁ Properly works assigned accounts to locate the customer and/or collateral by performing advanced loss prevention activities (i.e. basic and advanced skip tracing with the use of internal and external resources including business partners and interpersonal skills).⦁ Negotiate account resolution, accurately input and document all actions within the collections system on an as happens basis.⦁ Monitors and measures performance of third party repo agents and other outside vendors to ensure company goals are achieved in the most cost effective manner.⦁ Lead the department in efforts to prevent/mitigate losses

⦁ Collects on designated high risk delinquent accounts.⦁ Maintain good customer relations with borrowers and effectively solves problems in an effort to resolve account delinquency and prevent losses⦁ Adheres to company policies and procedures, demonstrate good customer service skills while initiating outbound calls and receiving inbound calls from customers⦁ Negotiates account resolution and accurately inputs and documents actions within the collection systems while maintaining company performance and productivity standards

⦁ Exceed challenging sales and referral goals by proactively selling products and services to customers and referring customers to other areas of the bank⦁ Manages customer portfolio, services relationships and cross-sells all products and services⦁ Develop and maintain relationships with Wells Fargo partners to maximize sales opportunities and achieve minimum sales standards

⦁ Collects on designated high risk delinquent accounts.⦁ Maintain good customer relations with borrowers and effectively solves problems in an effort to resolve account delinquency and prevent losses⦁ Adheres to company policies and procedures, demonstrate good customer service skills while initiating outbound calls and receiving inbound calls from customers⦁ Negotiates account resolution and accurately inputs and documents actions within the collection systems while maintaining company performance and productivity standards

Provided documents & fulfillment to student loan servicer's in compliance with company & regulatory standardsEnsure all loan origination documents are imagedRecord retention/Filing